Pay Range:
(Minimum to mid pay range specific to NY, CA, CO, WA, MD)
61,700.00 - 77,100.00 USD Annual
Brinks Texas License #C00550
#LI-Remote
About Brink's:
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100countries.
Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.
We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Job Description
The Variance Analyst will investigate reconciliation discrepancies to reduce claim settlements and increase customer satisfaction. The investigation process will involve the interviewing of appropriate parities to determine cause of incident. This role will be responsible for ensuring that business operating procedures are followed and work with branch management to identify improvements. This position functions in an armed environment.
Key Responsibilities:
- Manage daily variance tracking/reporting and investigate all discrepancies within 24 hours.
- Notify Risk Management and Field Leadership of discrepancies immediately.
- Work with appropriate parties to determine cause of discrepancies
- Reduce claims filed in Salesforce by conducting investigations/interviews for all discrepancies and bring them to resolution within 48 hours.
- Partner with Customer Care to investigate claims filed in Salesforce to accurately close the claim in a timely manner.
- Conduct audits to ensure ATM Business Rules and SOAP are followed and adhered to by the branch.
- Provide management with feedback as to any reconciliation, servicing or systems issues.
- Document all investigations, interviews and resolutions.
- Responsible for identifying causes for variances and partnering with HR to recommending corrective action interventions if necessary
- Promptly respond to customers regarding discrepancies; communicate issues and provide resolution.
- Supply monthly and quarterly reports for region and branch leadership.
- Partner with the Claims Analysts by supporting them in their local research and investigations
- Perform other duties as assigned
- This position requires travel approximately 30- 70% of the time, depending on business needs.
- This is a remote position; however, candidates located in the states of Texas, Missouri, Illinois, Oklahoma, Louisiana, Tennessee, Kentucky are preferred.
Minimum Qualifications:
- Minimum 3 years of ATM industry experience (e.g. servicing, residual balancing or network settlement)
- Or
- Minimum of 3 years of investigating/resolving claims differences
- Or
- Minimum of 3 years of experience in a finance role
- Minimum of 2 years of experience working with Microsoft Office products (Excel, Word and PowerPoint)
Preferred Qualifications:
- Knowledge of ATM reconciliation procedures
- Demonstrated computer literacy with proficiency in Access DB, BAMS, ICash
Professional Skills:
- Strong consultative, analytical and problem solving skills
- Excellent interpersonal/communication and presentation skills
- Ability to prioritize to effectively handle multiple projects, tasks and opportunities simultaneously
- Ability to initiate and drive work autonomously and to collaborate across teams to encourage actionable consensus
- Detail oriented, strong organizational skills and ability to work independently
- Sense of urgency and ability to multi-task
- Demonstrates a high standard of work product
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's U.S. We provide eligible employees medical, dental, vision and life insurance plans. In addition, we offer profit sharing opportunities and a 401(k) program with company match. If you are interested and meet the requirements for this position, please apply.
Brink's, Incorporated is an Equal Opportunity I Affirmative Action Employer, and is committed to maintaining a drug-free workplace.
What’s Next?
Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Top Skills
What We Do
Brink’s, Incorporated is the world’s premier provider of secure solutions – including global transportation and storage for high-value goods, currency and coin processing, smart safes, ATM services, security services and advanced technology – that deliver critical business intelligence, improved productivity and enhanced protection. Established in 1859, Brink’s employs over 59,900 employees and serves customers through a network of 1,100 facilities and 12,000 vehicles in more than 100 countries on six continents — an unrivaled global footprint that delivers incomparable security, efficiency and visibility across the logistics lifecycle.
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