We are currently searching for a UX Writer who is dedicated to crafting excellent original content. UX Writers will work with others to better understand project expectations, produce content with the user's needs in mind, participate in the brainstorming process, and conduct research to develop or support writing. You will become a part of the design team, and your role will be to support our products, a UX rewrite, and other cross-portfolio initiatives.
To be successful in this position, you should have exceptional writing and research skills, and the ability to adapt to an agile work environment. Experience working with marketing automation, or a SaaS-based solution is ideal.
Responsibilities:
- Partnering with UX Designers, UX Researchers, Product Managers, and other key business stakeholders to create digital content.
- Shaping the product experience by creating useful, meaningful text that helps users complete particular tasks across all digital touchpoints.
- Translating a strong understanding of user needs and user experience design into well-written help center articles, release notes, online integration guides, API and SDK content, and guided tours.
- Participating in research to develop empathy for your audience and develop an analytics strategy to measure content effectiveness.
- Using data and research on an ongoing basis to understand user behavior.
- Ensure that content is consistent with Acoustic voice, style, and guidelines.
- Bachelor’s degree in English, communications, or related field.
- 3+ years' experience with online writing and publishing, including blogs, articles, newsletters, and/or wikis.
- Knowledge of CMS, HTML, CSS, and markdown is a plus, but not required.
- Strong problem-solving aptitude, business acumen, and a natural curiosity for how user experiences come together.
- Strong interpersonal, communication, and presentation skills.
- Creativity, resourcefulness, flexibility, and motivation.
- Ability to understand the needs associated with a project and the target audience.
- Willingness to meet deadlines.
- a role in which you have a direct impact on our product and understand the big picture around it.
- a flat structure where you have the opportunity to collaborate with a wide range of roles and career opportunities.
- working with cutting-edge technology: AWS, Saas, Cloud, micro-services, modern UIs, continuous integration, and deployment.
- flexible hybrid work from our office in Gdansk Oliwa (with parking spaces available to everyone) and flexible working time.
- a choice of a MacBook Pro or a Windows PC.
- private medical insurance including dental care.
- life insurance.
- meal allowance.
- Multisport card.
Top Skills
What We Do
Acoustic is a global marketing and customer engagement provider delivering solutions that give brands a deeper understanding of their customers and the ability to act in the moments that matter. Our mission is to help brands build closer customer connections through data-driven visibility and personalized engagement. We know that marketers need powerful solutions that enable them to transform how their brand connects with customers — not tools that limit their potential and complicate their day-to-day. Our solutions are purpose-built to enable marketers to build, scale, and optimize customer experiences throughout the customer lifecycle.
We have approximately 650 employees around the globe, allowing us to maintain a local presence with a global footprint. With 25+ years of MarTech experience, our team of trusted experts is focused on helping brands across industries exceed expectations and build meaningful, lasting customer relationships.
Why Work With Us
We’re not only building our company’s future but the future of an industry. That’s why our values — team and passion, trust and security, rapid innovation, customer delight, and respect for all people — guide everything we do. Join our collaborative, global team that’s dedicated to helping brands deliver exceptional customer experiences.
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