UX Researcher

UX Researcher
Remote Opportunity

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

ROLE:

As a UX Researcher at Reveleer, you will play a key role in shaping the future of our AI-powered healthcare platform. You will be responsible for understanding our customers’ needs, behaviors, and motivations to help us create user-centered products that are both useful and delightful. You will plan and conduct a variety of research studies, analyze findings, and communicate insights to drive data-informed decisions in a fast-paced, collaborative environment.

RESPONSIBILITIES:

• Plan and conduct user research: Utilize a wide range of qualitative and quantitative research methods, including usability testing, user interviews, surveys, card sorting, A/B testing, heuristic evaluations, ethnographic research, and field studies.
• Analyze and synthesize research findings: Translate complex data into clear, concise, and actionable insights.
• Communicate insights: Effectively share research findings and recommendations through presentations, reports, and other mediums to diverse audiences.
• Collaborate with cross-functional teams: Partner with product, design, engineering, and marketing teams throughout the product development lifecycle.
• Champion user-centered design: Advocate for the user by ensuring research findings are incorporated into the design and development process.
• Contribute to the growth of UX research: Help develop and refine research processes, methodologies, and best practices within the organization.
• Stay current on UX research trends: Continuously improve research methods and tools.

QUALIFICATIONS:

• Proven experience: 1-3 years in a professional setting conducting UX research for SaaS platforms, enterprise software, complex web applications, native apps, or data-heavy interfaces.
• Open to travel: Ability and willingness to travel domestically as needed to meet with customers for research purposes (up to 10% of the time).
• Strong methodological foundation: Deep understanding of various research methodologies and their appropriate application.
• Excellent communication skills: Ability to clearly articulate research findings and recommendations to both technical and non-technical audiences.
• Analytical and problem-solving skills: Ability to analyze data, identify patterns, and draw meaningful conclusions.
• Passion for user-centered design: A genuine interest in understanding user needs and advocating for best interests on their behalf.
• Highly collaborative: A team player who can effectively collaborate with diverse stakeholders.
• Proactive, self-starter: Ability to contribute independently and as part of a team.

NICE TO HAVES:

• Degree in Design, Human-Computer Interaction, Psychology, or a related field.
• Experience in the healthcare industry (or other regulated industries).
• Experience with a variety of UX research tools (e.g. , UserTesting.com, survey tools, analytics platforms.

WHAT YOU’LL RECEIVE:

• Competitive pay
• Medical, Dental and Vision benefits including HSA/FSA
• 401k with Employer Match
• 100% paid short term and long-term disability insurance
• PTO plan and 10 paid company holidays

SALARY RANGE: $80,000 - $100,000 / annually

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.