About Pavilion
Pavilion’s mission is to improve the lives of all Americans by making public procurement work better. As consumers, public servants can do almost anything quickly and online. But at work, completing a purchase on behalf of their agency takes months — or years — and relies on tech that hasn’t changed since the ‘90s. The process isn’t just painful for public servants; long timelines and high costs deter many businesses from serving this $2T / year industry and produce suboptimal outcomes for Americans who rely on public services.
Our marketplace empowers public entity buyers to find and buy from suppliers that have been pre-qualified to sell into the public sector, reducing costs and the time to purchase from months to just weeks or even days. We’ve already become the go-to resource for thousands of public entities that spend over $1.5B annually through our platform. Fueled by strong buyer growth, we’re now building out the supply side of our marketplace and scaling our paid supplier offering, “Pavilion Pro.”
About this role
As a UX Researcher, you'll play a key role in shaping the user experience of our products by understanding user needs across several personas, their behaviors, pain points, and translating these insights into actionable design recommendations. This position will help prioritize and frame essential questions for problem validation, solution validation, synthesize learnings, and disseminate insights across our team. The work you do as a user researcher will help us build products that connect public servants with a more diverse group of businesses to deliver better, faster government services for all Americans!
This is a 20hr a week, 3-month contract position with the potential to convert into a full time position. This position can be remote or based in our San Francisco, CA office.
What you’ll do:
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Drive the research roadmap in collaboration with product and design
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Schedule and conduct user interviews, surveys etc. to get validations on pain points and solutions
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Analyze and synthesize user feedback into actionable insights
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Present research findings and recommendations to stakeholders
This role is a good fit if:
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Experience in user research, human-centered design, or a related field
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Strong analytical and communication skills
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Strong knowledge of various research methods
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Ability to work autonomously and work at a fast pace
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Bonus: Experience working with government users
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
What We Do
Pavilion is a marketplace for state and local governments. With Pavilion, public servants can work smarter using shareable contracts and suppliers can sell more using the contracts they’ve already won.
Public procurement is about more than just the “stuff.” It’s about the diverse, vast network of humans and businesses working together for public impact. We're on a mission to improve the lives of all Americans by building technology that connects and empowers the people doing the work of procurement
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