UX Researcher

MealSuite, , is a privately owned SaaS organization comprising 170+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our next experienced UX Researcher to join our Product team. Reporting to the VP, Product, you’ll be enhancing MealSuite’s understanding of its existing and prospective users. 

A day in the life as a UX Researcher:  

• Analyze responses to a stakeholder survey about a feature that was recently delivered 
• Organize a user feedback session with end-users on a feature that is underperforming
• Provide user insights about a feature being designed by UX/UI & Product Managers
• Present some of your qualitative & qualitative user learnings in a clear, concise, and comprehensive way to the Product and Marketing teams
• Optimize the engagement & feedback of the user community by coordinating with Customer Success & Marketing 
• Work alongside UX/UI on an end-user usability study for a beta feature
• Identify an area for improvement within the existing user experience, and contact a Product Manger to discuss the value 
• Assess the effectiveness of a clause in the UX/UI Usability Standards and how it would effect users

If the below describe your knowledge, experience and character, this role could be for you:  

• I have knowledge of UX Research within SaaS 
• I gained my knowledge through 5+ years of direct experience working with SaaS users, particularly in B2B settings 
• I have experience balancing the needs of numerous user types within a single software product 
• I have created user personas and analyzed user pain points, motivations, and daily life; I can act as the voice of the customer during prototyping and idea incubation phases 
• I am data-driven and exceptional at finding the signal through the noise of copious information  
• I have a proven ability to engage not only vocal users, but also from the quieter ones 
• I have some experience with quantitative data gathering tools like Survey Monkey, Microsoft Forms, or similar tools  
• I get most excited about recognizing patterns in large datasets, proposing solutions, and finding the right questions to ask next 
• I stay in touch with industry trends, best practices, and changing needs within the users’ ecosystem  
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA 
• I am willing to occasionally work mornings / evenings to collaborate with teams in different time zones as needed 
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 
• I am an effective communicator at multiple levels, and have a proven ability to drive users’ needs in product development discussions 
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:   

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. . 
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 
• We take care of our employees too! Here are just a few of the great things we offer: 
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. 
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. 
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. 
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at . 

This role will require you to work in our office located in Cambridge, ON, up to two days a week. More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.   

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact .