ABOUT THE ROLE
Second Front Systems (2F) is seeking a motivated UX Researcher to join our team. We are a fast-growing entrepreneurial team working at the convergence of technology and national security.
As a UX Researcher, you will play a critical role in understanding the needs and behaviors of our users. Your research will inform the design of our developer tools, ensuring that they meet the real-world challenges faced by development teams. You will collaborate closely with designers, product managers, and engineers to translate user insights into actionable recommendations.
Note: This position requires U.S. citizenship due to government contract requirements.
What you'll do:
- Conduct qualitative and quantitative research to understand user needs, motivations, and pain points related to our developer tools.
- Plan and execute user interviews, surveys, usability tests, and other research methods to gather insights.
- Analyze research findings and synthesize data into clear, actionable recommendations for the design and product teams.
- Create user personas and journey maps to communicate user insights effectively across the organization.
- Collaborate with cross-functional teams to ensure user research is integrated into the product development process.
- Stay informed about industry trends and user experience best practices to continually improve research methodologies.
- Present research findings and design recommendations to stakeholders, fostering a user-centered culture within the organization.
Skills You’ll Bring to Our Team
- At least three years of experience in user research or related fields, with a focus on B2B or technical products
- Proven experience as a UX Researcher, preferably within SaaS or developer tools environments
- Strong understanding of qualitative and quantitative research methods and their application
- Excellent analytical skills with the ability to synthesize complex data into clear insights
- Familiarity with design tools such as Sketch, Figma, or similar (a plus)
- Exceptional communication skills, capable of presenting findings clearly to diverse audiences
- Demonstrated ability to collaborate closely with product management, design, and engineering teams
Preferred Qualifications:
- Experience conducting user interviews, surveys, usability tests, and other research methods
- Ability to create user personas and journey maps to communicate user insights effectively
- Familiarity with industry trends and user experience best practices
- Have a strong interest in matters of national security
Perks & Benefits
This role is full time. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace.
We offer you:
Competitive Salary
100% Healthcare, vision and dental coverage
401(k) + 3% company contribution
Wellness perks (Fitness classes, mental health resources)
Equity incentive planTech + office supplies stipend
Annual professional development stipend
Flexible paid time off + federal holidays off
Parental leave
Work from anywhere
Referral BonusVisit our careers page to learn more.
WHO WE ARE
At Second Front Systems (2F), we equip defense and national security professionals for long-term, continuous competition for access to emerging technologies. Founded by three former U.S. Marines with firsthand experience of the dangers outdated technology poses in combat, our team is dedicated to fast-tracking government access to disruptive, commercially-proven technology for U.S. national security missions.
Our Game Warden product, a fully managed and compliant DevSecOps platform, accelerates the process for accrediting software as a service (SaaS) applications for government use.Learn how 2F can help you make an impact on national security missions at www.secondfront.com
ONE LAST THING…
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria.
We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience.
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What We Do
At Second Front Systems, we build software that accelerates delivery of emerging commercial technologies to U.S. warfighters. By harnessing insights and methodologies from the private sector and aligning them with government priorities and processes, we enable defense and national security professionals to effectively engage in long-term, continuous competition for access to emerging technologies.
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