UX Researcher / Designer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar yearAn excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

This UX Researcher / Designer position works ONSITE out of our Sylmar, CA, location in the Cardiac Rhythm Technologies Division

The Opportunity

The UX Researcher / Designer sits on the Human Factors Engineering & User Experience team and has command over both UX research and UX design principles. The UX Researcher / Designer owns pre-defined tasks within a larger UI/UX design and usability engineering effort such as user research plans, user persona development, information architecture / UX maps, user journey maps, and low/medium/high fidelity wireframes and product mockups. Plans and conducts customer and competitive research to create detailed usability & UX improvement plans/concepts, select/manage external usability design resources, and lead internal and external development resources. As needed based on project necessity & individual bandwidth, this role may also support Human Factors Engineers to plan and execute HFE deliverables like documentation, usability studies, etc. Applies UI/UX Design & Engineering principles, Human-centered Design principles, and Human Factors Engineering principles to the evaluation and solution of complex product design problems. Exercises independent judgment in the planning, organizing and performing work, monitors performance, and reports status to manager.  

What You’ll Work On

• Represents the Human Factors Engineering & User Experience function and perspective on core teams – strongly advocating the needs of users while championing a user-centered research and design process.
• Researches and designs user experiences for complex systems of medical devices (involving both hardware and software) from early research and strategy to prototyping and testing.
• Conducts user research through methods like interviews, card sorting, eye tracking, ethnographic research, A/B testing, usability testing, and other qualitative/quantitative methods to deeply understand user needs and pain points.
• Creates detailed user research plans, user personas, user journey maps, information architecture, wireframes, and low/medium/high-fidelity interactive prototypes.
• Supports Human Factors Engineers to create and revise accurate documentation related to the Human Factors & Usability Engineering Process in a timely manner for projects.
• Support Human Factors Engineers to design, plan, and execute usability studies on designed prototypes that have been vetted through the user research process.
• Interfaces and builds rapport with a complex network of users including expert customer HCPs, translating feedback from these users into low/medium/high fidelity prototypes and actionable design improvement suggestions for the project team.
• Stays informed on the latest UI/UX design best practices, trends, and design tools, and communicates updates to the team to ensure optimal and innovative user-centered design processes.
• Collaborates with a cross-functional team, effectively communicating rationale for design decisions to both technical and non-technical audiences.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Keeps updated on and ensures documents and prototypes adhere to current Regulatory Guidelines on medical device Human Factors & User Experience, including: FDA Applying Human Factors and Usability Engineering to Medical Devices, NMPA Guidelines for Usability Engineering of Medical Devices, IEC 62366, and ANSI/AAMI HE75.

Required Qualifications

• BS/BA Degree in Human-Computer Interaction, Industrial Design, Human Centered Design, UI/UX Design, Cognitive Science, Human Factors Engineering, Biomedical Engineering, Systems Engineering, or related field.
• Minimum of 3 years of relevant work experience (with healthcare / medical products preferred) with a bachelor’s degree; or 1 year of relevant work experience (with healthcare / medical products preferred) with a master’s degree, etc.  

​​Preferred Qualifications

• A strong portfolio (with at least 2 project examples) demonstrating expertise in UX Research & Design.
• Proven experience designing holistic, end-to-end consumer product experiences that resonate with users and drive business success.
• A sophisticated design sensibility, shaped by a deep curiosity for both design and the world around you, continuously seeking inspiration from diverse sources.
• Master’s or Doctoral Degree in Human-Computer Interaction, Industrial Design, Human Centered Design, UI/UX Design, Cognitive Science, Human Factors Engineering, Biomedical Engineering, Systems Engineering, or related field.
• Expertise in Figma. Fluent in common prototyping tools; Adobe XD, Sketch, or similar.
• Experience in User and Ethnographic Research.
• Experience with Agile / Scrum methodology.
• Medical device or healthcare product experience.
• Ability to travel up to approximately 20%, including internationally.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is

$79,500.00 – $138,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Product Development

DIVISION:CRM Cardiac Rhythm Management

LOCATION:United States > Sylmar : 15900 Valley View Court

ADDITIONAL LOCATIONS:

WORK SHIFT:Standard

TRAVEL:Yes, 20 % of the Time

MEDICAL SURVEILLANCE:Not Applicable

SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf