UX Manager

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

PetPlace, a subsidiary of IPH, is building a digital-first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet, and insurance to make pet care easy.

Job Summary:

PetPlace is seeking a User Experience Manager who will report to the Vice President of Product. This role will be instrumental in driving a seamless, user-centered experience across PetPlace’s digital platforms. The Manager, User Experience will be responsible for shaping customer journeys, defining user personas, implementing data-driven design strategies, and ensuring product research informs every stage of development.

The ideal candidate is a strategic thinker with a strong background in UX design, research, and analytics. They will collaborate cross-functionally with Product Management, Engineering, and Marketing teams to enhance user engagement and satisfaction.

Job Location: Remote USA

Main Responsibilities:

• Journey Mapping & User Flows: Develop and optimize end-to-end user journeys across digital platforms, ensuring intuitive navigation and seamless interactions.

• Persona Creation: Conduct research and synthesize insights to develop detailed user personas that guide product development and marketing strategies.

• Data & Metrics Identification: Define and track key user experience metrics, leveraging analytics tools to measure engagement, usability, and overall satisfaction.

• Product Design & Research: Lead UX research initiatives, including usability testing, A/B testing, and competitive analysis to validate design decisions.

• Requirements Writing: Translate business objectives and user needs into clear, actionable product requirements and user stories.

• Cross-Functional Collaboration: Work closely with Product, Engineering, and Marketing teams to ensure user-centric decision-making throughout the development lifecycle.

• Leadership & Mentorship: Provide guidance and coaching to junior UX designers and researchers, fostering a collaborative and high-performance team culture.

Basic Qualifications:

• Bachelor’s or Master’s degree in User Experience Design, Human-Computer Interaction, Psychology, or a related field.

• 5+ years of experience in UX design and research, with at least 2 years in a leadership role.

• Expertise in journey mapping, persona development, and user flow creation.

• Strong analytical skills with experience in identifying and leveraging data to inform UX decisions.

• Proficiency in UX design tools such as Figma, Sketch, Adobe XD, and prototyping software.

• Excellent communication and presentation skills with the ability to articulate design concepts to stakeholders.

• Experience in agile development environments with tools such as Jira or Trello.

• A strong portfolio showcasing user experience projects and problem-solving abilities.

Preferred Qualifications:

• Experience in the pet industry or e-commerce platforms is a plus.

• Familiarity with accessibility standards and best practices.

• Solid knowledge of digital marketing fundamentals, including SEO and conversion optimization.

• Ability to thrive in a fast-paced, dynamic work environment with evolving priorities.

#LI-remote

#petplace

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)