IDEXX is seeking a results-driven User Experience (UX) Researcher to support a highly strategic initiative in support of our digital engagement teams within the veterinary software division.
This individual will play a pivotal role in driving growth initiatives by collaborating with cross-functional teams and implementing innovative strategies and experiments for our SaaS solutions. They will be responsible for developing and testing growth hypotheses, tracking campaign performance, and sharing insights to optimize our consumer engagement efforts. Their work will directly impact IDEXX’s pet owner strategy by driving growth through cutting-edge technology solutions that enhance the hospital experience and elevate the interactions between veterinarians and pet owners. The ideal candidate combines strong marketing and data analysis acumen, an understanding of growth hacking strategies, and experience working with SaaS products. Proven experience supporting research initiatives through a mix of methodologies and a self-motivated performer is a must.
We would prefer this role be to based hybrid out of our Westbrook ME office, but would also consider remote for the right candidate.
This role will sit within our IDEXX Veterinary Software product portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.
Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
A bit more about the role, you will:
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Collaborate with cross-functional partners across various domains (e.g., product management, marketing, data analysts, designers).
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Implement growth hacking strategies (e.g., A/B testing, content marketing, community building) across the organization.
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Plan, design, execute, and analyze experiments to test growth hypotheses in consumer initiatives.
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Guide user personas and segmentation evolution based on data-backed insights.
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Present research findings and growth insights to stakeholders and leadership with actionable recommendations.
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Evaluate and implement systems and tools to track user behavior, measure performance, and make informed decisions about where to focus growth efforts.
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Consult on marketing strategies including content and design based on UX insights.
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Measure and modify campaign performance and optimization.
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Stay up-to-date with industry trends and best practices in growth hacking, digital marketing, and UX methodologies.
So what are we looking for?
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4+ years Experience in UX research methodologies (e.g., Conjoint, MaxDiff, Qualitative Discovery, Usability).
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Ability to effectively implement new tools and systems.
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Excellent organizational skills and strong attention to detail - project management experience a plus.
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Ability to effectively work on multiple projects simultaneously.
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Experience in working across functions.
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Ability to influence without authority.
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Proven experience in solving complex problems.
What you can expect from us:
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Salary 100-120k
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Opportunity for annual cash bonus
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Health / Dental / Vision Benefits Day-One
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5% matching 401k
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Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
If you’re looking for a role that’ll challenge you, offer a variety of work and learning, while helping an amazing industry, we’d love to hear from you!
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Top Skills
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.