At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.
Ideal candidate will be located in Iowa.
Essential Functions:
- Prepares and approves renewals within authority limits, focusing on long-term profitability, retention, and pricing goals.
- Reviews account details (coverage, claims history, updates) and assesses risk profiles for renewal eligibility.
- Prepares information for accounts outside authority limits for underwriter review.
- Communicates with agents and collaborates with underwriters to manage the agency book of business effectively.
- Ensures proper file documentation.
- Builds and maintains strong relationships with agents through regular interactions (meetings, calls, written communication).
- Provides excellent customer service to promote renewal retention.
- Addresses agents' concerns and resolves issues collaboratively with internal teams.
- Reviews, underwrites, and approves endorsements within authority limits.
- Provides endorsement quotes and evaluates associated risks (policy coverage, loss history, claims data).
- Determines if additional information is needed for accurate decisions.
- Handles reinstatements, cancellations, and policy billing inquiries.
- Assists with tasks like ordering reports, reviewing drivers, and completing monthly projects.
- Collaborates with underwriters and territory management teams to understand risk appetite and utilize resources effectively.
Education & Experience:
- Associate degree or equivalent relevant experience
- One year of insurance industry experience or related experience
- Bachelor’s degree may be considered in lieu of the insurance industry experience requirement
Knowledge, Skills, & Abilities:
- Attention to detail and accurate data entry skills
- Good personal computer skills with proficiency in Microsoft products
- General knowledge of insurance terminology
- Good problem-solving and decision-making skills
- Excellent customer service and communication skills
- Strong organizational and time management skills
- Strong negotiation skills
- Ability to work in a team setting as well as independently
- Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards required if driving
The hiring salary range for this position will vary based on geographic location, falling within either the $23.00-$31.00 range or the $25.00-35.00 range. A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.
Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.
All of our locations are tobacco free including in company vehicles.
Top Skills
What We Do
EMC Insurance Companies is among the top 60 insurance organizations in the country based on net written premium, and we have more than 2,500 employees. The company was organized in 1911 to write workers’ compensation protection in Iowa. Today, EMC provides property and casualty insurance products and services throughout the United States and writes reinsurance contracts worldwide. Operating under the trade name EMC Insurance Companies, Employers Mutual Casualty Company and one or more of its affiliated companies is licensed in all 50 states and the District of Columbia.
