About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Learn more at www.ujet.cx.
Opportunity
We are looking for an experienced UI/UX Designer who can take ownership of UX design across the UJET product stack, from our platform portal, including configuration and reporting, agent communications adapters, to our consumer facing web and mobile applications. You will make our product more user-friendly and intuitive to attract and retain customers, by creating clean, modern user interfaces and optimized workflows to enhance user experience.
Responsibilities
- Identify problems, suggest solutions, recommend implementations, and execute solutions to improve the user experience.
- Collaborate with product management and engineering to define and implement solutions for the product direction, visuals, and experience
- Execute all visual design stages from concept to final hand-off to engineering
- Establish and promote design guidelines, best practices, and standards
- Create wireframes, UI workflow prototypes, animations, icons, and final UI designs and style guides
- Maintain, extend and evolve our UI design library to ensure design consistency across UI components and support product implementation efficiencies
- Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams
- High level of initiative and experience to successfully define and guide product design from conception to launch with minimal supervision
- Collaborate with stakeholders, product managers, end users, engineers, and other UI designers to implement intuitive UX interactions, effective workflows and attractive UI designs
Requirements
- 4+ years of UI design experience within a SaaS product team or a digital design agency
- An inspiring portfolio showing us how you have researched and crafted great user interface experiences, seeing them through to released products
- Ability to understand and distill complex design problems into elegant, informed solutions
- Experience with Agile SDLC methodologies
- Expert knowledge and utility of professional design tools; i.e. Figma or Sketch
- Ability to present your designs and sell your solutions to various stakeholders.
- Expert knowledge of cross-platform web/mobile usability standards and specifications.
- BSc in Digital Art, Graphic Design, User Experience, Computer Science, Engineering or other related area preferred
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Acknowledges that they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, flexible vacation, stock options, and more!
Annual US Hiring Range: $90,000.00 - $100,000.00
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
UJET DEI Statement
At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.
Fair Chance Employer
We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
Top Skills
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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