About the Position
We are looking for a Unified Communications Engineer to help grow, monitor and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow.
The Unified Communications team is responsible for end-user setup (devices and profiles), asset management and all infrastructure related to collaboration and telephony. Our projects include improving tooling and monitoring, refreshing hardware for meeting rooms and executing software and hardware configuration changes globally, while minimising downtime for various collaboration services.
Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems and juggling project-related tasks, all while serving as an escalation point for users and other technology groups. You’ll interface daily with different tech teams across the firm — IT Operations, Cybersecurity and Networking — to provide capacity planning, develop standards and best practices and improve documentation across our global UC infrastructure.
The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions.
About You
- Have 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment, including:
- Cisco Unified Communications Manager versions 12.5+
- Cisco Meeting Server
- Cisco Expressway
- Have excellent knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking
- Understand UC compliance products, and have experience with modern voice recording platforms (Verint, Nice, Calabrio, etc.) and messaging archiving products (Movius, LeapXpert, Smarsh, etc.)
- Have a working knowledge of Cisco APIs related to UC products, and experience with creating API automations using Python, PowerShell, etc.
- Experienced with upgrading and maintaining Cisco UC products, including supporting phones, softphones and video conferencing endpoints
- Experienced with integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) to on-premise infrastructure
- Able to collect and interpret log files, collaborate with support partners to solve problems while maintaining system stability and properly manage expectations with colleagues and users
- Familiar with the virtualisation of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.)
- Have a strong understanding of current security standards and expectations, and the ability to troubleshoot and use creative thinking to resolve issues
- Fluency in English is required; fluency in Mandarin is preferred
If you're a recruiting agency and want to partner with us, please reach out to [email protected].
Top Skills
What We Do
Jane Street works differently. As a liquidity provider and market maker, we trade on more than 200 trading venues across 45 countries and help form the backbone of global markets. Our approach is rooted in technology and rigorous quantitative analysis, but our success is driven by our people.
Our bright, beautiful offices in the heart of New York, London, Hong Kong, and Amsterdam are open and buzzing with conversation. We come from many backgrounds and encourage travel between offices to share perspectives. Some of our best ideas come from bumping into a visiting colleague at the office coffee bar.
Markets move fast. Staying competitive as we’ve grown has required constant invention—of new trading strategies, technology, and processes. We’ve found this is easier when you hire humble, kind people. They tend to help each other, and prioritize teamwork over titles.
We invest heavily in teaching and training. There’s a library and a classroom in every office, because deepening your understanding of something is considered real work. Guest lectures, classes, and conferences round out the intellectual exchanges that happen every day.
People grow into long careers at Jane Street because there are always new and interesting problems to solve, systems to build, and theories to test. More than twenty years after our founding, it still feels like we’re just getting started.
