U-Box One Way Coordinator

Do you enjoy working with people in a fast-paced environment? If so, consider a position as a U-Box One Way Coordinator. Join our fast-growing U-Box department and become part of our Load Share Program and Team. 

U-Box One Way Coordinators utilize new and exciting programs to reach out to existing U-Haul customers with offers to participate in our Load Share program. You will manage the end-to-end process of helping orchestrate shipments of our U-Box containers across the continent, playing a pivotal role in the success of U-Haul and the U-Box program. 

We are looking for friendly, customer service-oriented team members who take pride in assisting customers every day. Team members are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer. 

Position Details: 

• Part-Time 

• Weekend availability is required. Must be available to work on at least 3 days Friday through Monday. 

• Location – In-Office, U-Haul International Midtown Campus in Phoenix, Arizona. 

This job might be for you if:  

• You enjoy helping people and problem-solving.  

• You like a fast-paced environment starting day one and staying busy every day.  

• You enjoy working closely with your manager and receiving daily feedback.  

• You are comfortable learning and using multiple computer programs.  

Daily Tasks Include: 

• Interacting with field personnel via phone, email, IM chat, and SMS text messages 

• Communicating with customers by making outbound calls, answering all incoming calls, and via SMS text messages 

• Managing dashboards, reports, and files as needed 

• Working on multiple customer records simultaneously 

U-Haul Offers its U-Box One Way Coordinators:  

• Train and work on site, in office 

• Career path available! 

• Competitive hourly base 

• Opportunity for base pay merit increases based on performance 

• Part-Time benefits 

Minimum Qualifications:  

• Basic keyboarding and computer skills 

• Ability to navigate and use multiple computer programs at once 

• Excellent verbal communication and listening skills 

• Excellent customer service skills 

• General knowledge of U.S. geography 

• Willingness to incorporate feedback to constantly improve performance 

• Ability to pay close attention to detail 

Training and Education Explained:  

• Fast-paced, hands-on education working with your manager from day one 

• Training schedule may fall outside of provided availability 

• Self-paced education at our very own U-Haul University 

• Learn and begin performing some of your job duties with customers in the first week 

• Build on your skill set through on-the-job, continued education 

• Begin performing additional job duties with the customer as you learn them 

Scheduling Requirements 

• Part Time team members must be available to work 25-32 hours per week, Monday - Sunday with a primary focus of Monday, Friday, Saturday, and Sunday. 

• Shifts between 6:30 AM - 5:00 PM (Arizona time). The total number of hours scheduled each week will be based on business needs. 

• Available to work at least one weekend day per week (8 hours). Priority will be given when providing availability on Monday, Friday, Saturday, and/or Sunday. 

• Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required. 

A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. However, if availability to work does not align with the needs of the business the result may be fewer hours scheduled.  

The following is required:  

• USB wired headset