Trilingual Customer Support Representative (Dispute Resolution) - Senior

Customer Service Job Description 

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

We are looking for a Product Fulfillment Senior agent, someone who is results driven, with high adaptability to changes, quick learner and strong interpersonal skill. This person will be responsible but not limited to comply with the consumer’s requests in the delivery of quality best results through inbound calls and back office tasks, assure on-time project completion and superior client care. All actions looking at goals fulfillment through a self-sufficient approach always looking for problem solving, with capabilities of recognizing process gaps in order to raise the flag when required. 

What you’ll do 

• Respond to the Assistel consumer line 

• Comply with metrics and overall performance expectations

• Identify consumer needs via thorough analysis of the consumers’ credit file

• Properly document of follow-up actions for partner departments best resolution

• Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe

• Maintain complete and accurate client and project information

• Serve as a liaison between the consumer and the client for best case resolution

• Accountable a for any update required in cases resolution process

What experience you need 

• Fluent in French And English skills, both oral and written B2 or more

• 6 month experience with Knowledge of G-suite programs (Sheets,Docs,Slides,etc)

Interview Process: 

• English Belt Test (French) 

• Phone Screening TA

• Metrics Review (Internos) 

• Phone Screening - Oscar Campos 15 minutos

• Interview Ericka Salas & Marcelo Ortega (based on Ericka's calendar) optional 30 min Interviews 

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time