Treasury Management Support Specialist

Position Summary

The Treasury Management Support Specialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services.

Duties & Responsibilities

• Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email.
• Provide training, for all cash management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, , Integrated Payables and Remote Deposit Capture.
• Complete system maintenance for existing treasury management products and services.
• Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts.
• Maintain knowledge of regulations surrounding treasury services.
• Assist commercial customer who have experienced fraud on their account.
• Provide specialized line of business support.
• Identify and resolve issues within assigned responsibility, elevating urgent matters to management.
• Other special projects as directed.

Education & Experience

Knowledge of:

• Strong oral and written communication skills
• Advanced knowledge of the line of business policies, procedures and products
• Operational workflows and secure file transmissions

Ability to:

• Multi-task and work independently
• Solve problems independently while applying logic and discretion
• Adapt to change and respond to all requests in a professional manner
• Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
• Analyze and solve problems for which there are not always precedents
• Maintain visual attention and mental concentration for extended periods of time
• Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment

Education and Training:

• High school diploma or equivalent required; college degree preferred.
• 2 years of customer service experience preferred
• Previous banking or finance and customer service experience preferred.
• Previous experience in roles identifying customer needs to expand relationships.
• Requires knowledge of Microsoft Office, Excel and Adobe Acrobat.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $18.50-$23/hour)

Busey (FirsTech) provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s (FirsTech’s) Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey (FirsTech) Total Rewards for more information.

Equal Opportunity

Busey (FirsTech) values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s (FirsTech’s) commitment of delivering service excellence. Busey (FirsTech) is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s (FirsTech’s) Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.