Travel Coordinator

Company Description

Do you have a passion for the travel industry? 

We’re seeking an experienced Travel Coordinator to join the Sodexo team based in our Balcatta office. 

The position is permeant, full time, 38 hours per week, and requires weekend coverage every three weeks as part of a roster (Weekday off the following week). Weekend shifts work from home.

Hours of roster coverage across the team: 6am to 6:30pm Monday to Friday / 8am to 4pm Saturday and Sunday

The different shift patterns are:

• 6am to 2pm (EARLY)
• 8am to 4pm (MID1)
• 9am to 5pm (MID2)
• 10.30am to 6.30pm (LATE)

These shifts rotate on a EARLY – MID – LATE pattern with one weekend shift every 3rd week.

Who are we looking for?

We’re seeking a positive professional who thrives in fast-paced, high-volume environment, supporting internal customers with responsive service and travel coordination.

The successful candidate will take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.

Main responsibilities of the role:

• Book flights and accommodation for Sodexo employees and contractors travelling to various sites across the Pilbara region.
• Collaborate and work in alignment with our client requirements, timeframes and systems. 
• Manage charter and commercial flight bookings and be adaptable to navigate between multiple travel booking systems. 
• Provide excellent customer service and support to ensure a positive customer experience. 
• Complete relevant compliance checks prior to booking travel in line with policy requirements.
• Answer calls and respond to emails in relation to travel enquiries and escalations following set guidelines. 
• Ensure all bookings are managed in line with process and scripting to achieve accuracy and consistency.
• Communicate effectively with peers and leaders to ensure issues are identified and prioritised accordingly. 
• Support the coordination of discrepancy and flight no show reporting. 
• Educate and support customers to ensure Travel Policy guidelines are understood and adhered to.
• Support critical site-based travel at weekends as per roster schedule.

To be successful, you’ll need:  

• Previous experience booking travel, preferably via Amex and/or Inflight.
• Experience using Microsoft Systems, Office and D365 CRM, preferable.
• Excellent customer service skills and a customer centric attitude. 
• Confident and positive communication skills with a friendly proactive approach.
• Ability to prioritise effectively and work in a high pressure environment.
• Ability to navigate systems with efficiency whilst maintaining high levels of accuracy. 
• Strong team player.

This is an exciting opportunity to be part of a high-performing team within a global organization that is a leader in the operations, maintenance, and refurbishment of non-process infrastructure. If you’re looking for a supportive, inclusive work environment that encourages growth and personal development, we encourage you to apply. Click "Apply" and submit your resume to join our dynamic team.