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Job Description:
Job description (heading) / Description du poste (titre)
Proactively drives the conceptualization and authors the comprehensive UX/UI design strategy across Sun Life transformation programs to ensure that design interfaces are strategically-aligned, user-centered, high-quality, and delivered within committed timelines. This role is accountable for insights gathering, conceptualization, design, and iteration of touchpoint experiences. Partner with users, product owners, and technical teams in identifying the right solution. The role reports to the Transformation Experience Design Head.
Preferred skills (heading) / Compétences particulières (titre)
1. Strong expertise in producing strategically-aligned, user centric, high-quality propositions through HUMAN-CENTERED DESIGN methodologies:
· Design Thinking
· Service Design & UX
· Experience Insights and User Centered Analysis (UCA)
· Experience & Usability Testing
2. Strong domain knowledge in creating and analyzing experience flows, journeys, and multi-channel experiences and turn into actionable experience insights.
3. Strong expertise and understanding of different UX tools and techniques including competitor analysis and running design workshops
4. Strong expertise in user research and usability testing
5. Strong expertise in creating Information Architecture (IA) that involves effective organizing and structuring of touchpoint content
6. Be able to build rapport quickly with both internal and external stakeholders to deliver business objectives
7. Provide expert knowledge in agile methodologies
8. Vast experience in mobile platforms (iOS and Android) and responsive design
9. Strong communications skills when conducting user research and build enthusiasm in stakeholders when presenting experience design strategies
10. Foster a high-performing culture by continuously coaching team members to establish clear goals and priorities needed in driving the business goals and OKRs.
Qualifications (heading) / Compétences (titre)
1. Candidate must possess at least a Bachelor's/College Degree in Industrial Engineering or any Information Communications Technology (ICT) and Digital Media Technology (DMT) courses.
2. 5 to 10 years experienced in the field of User Experience Design
3. Experience in authoring and delivering experience design strategies
4. Experience in documenting experience design requirements and design communication materials
5. Ability to communicate effectively and work with stakeholders and end-users at all levels
6. Can work independently or as part of team
7. Must be willing to work with and learn new technologies
8. Must be action-oriented with excellent follow through
Responsibilities (heading) / Responsabilités (titre)
Forefronts the execution of the reimagined and zero-based experience design solutions, Service Design Blueprints, and touchpoint interface designs for Sun Life transformation business programs. Collaborate with and provide guidance to the Transformation Experience Design (TED) UI team to ensure touchpoint design deliverables align with the overall business strategy and fosters XD design principles.
1. Design Thinking: Experience Innovation & Transformation
2. Service Design & UX: Zero-based Design Blueprinting
3. Experience Insights and User Centered Analysis (UCA): Qualitative and Quantitave experience analysis
4. Experience Testing: Usability testing, Expert testing, A/B testing, Fidelity testing, Beta testing
Job Category:
Business Analysis - Process
Posting End Date:
27/02/2025
Top Skills
What We Do
Nashville, Tennessee-based Bridgestone Americas, Inc. is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions. Bridgestone develops, manufactures and markets a diverse portfolio of original equipment and replacement tires, tire-centric solutions, mobility solutions and other rubber-associated and diversified products that deliver social and customer value. These best-in-class offerings are sold to consumers and fleet customers around the world under the trusted Bridgestone and Firestone brand names.
With more than 50 production facilities and 55,000 employees, the Bridgestone Americas enterprise spans from Canada to Argentina. Business units of Bridgestone Americas include Bridgestone Retail Operations, the world’s largest network of company-owned retail tire and automotive service centers; Bandag, a leader in commercial tire retreading worldwide; Firestone Building Products, an industry leader in commercial roofing and building solutions; and Firestone Industrial Products, a leading provider of technologically advanced air springs for commercial and passenger vehicle applications.
Across all its businesses, Bridgestone is dedicated to shaping a sustainable future. Guided by its global corporate social responsibility commitment, Our Way to Serve, the company strives to improve the way people around the world move, live, work and play in every aspect of its business.
To view our terms of use, visit https://www.bridgestoneamericas.com/en/terms-of-use.
