Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
A Hybrid working model
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
The Role:
As part of the Language Service Department, you play a central role in the business and are pivotal to the smooth running of projects for account(s) assigned to you. You will need excellent linguistic skills, attention to detail, a thorough understanding of the Translation/Transcreation/Localisation process and be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organisation and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability.
Responsibilities:
- Manage translation/transcreation projects to ensure consistent delivery against all contractual obligations include SLAs and KPIs
- Coordinate between all relevant parties - internal production teams and external clients/ agencies
- Manage the assigned accounts and develop thorough understanding of the brands and offerings
- Build strong relationships with clients and agency stakeholders; set and manage client expectations.
- Take responsibility for ongoing communication with project managers/producers; keep tracking project progress and ensure relevant trackers are always up to date
- Ensure full compliance with company’s financial procedures and policies
- Escalate issues to line manager, and recommend solutions wherever possible
- Review freelancers’ performance and drive constant performance improvement by working closely with talent management team
- Identify areas for improvement of existing workflows and processes which could benefit the company and/or the client
- Update and maintain glossaries, translation memories, account guidelines and QC checklists
- Manage internal admin.; provide detailed handover for coverage during the absence
- Support and coach new starters and/or junior team members
- Prepare and present documents, presentations and reports that are tailored to each assigned account.
Requirements:
- 4+ years’ hands-on experience in project management for transcreation, translation and/or localization; working experience in advertising/marketing agency is a plus
- Experience of budgeting and forecasting
- Sound knowledge of CAT tools and TMS
- Can do attitude and an ability to work under pressure, highly organized, detail oriented, client focused and proactive
- Strong interpersonal and communication skills, prioritization skills, team player
- Fluent oral and written English plus additional language(s)
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Inclusion and Impact
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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Top Skills
What We Do
Born to make the best work, brilliantly.
We combine craft insight and technology to bring your creative work to life.
Hogarth was founded 15 years ago and has grown from a start-up to over 6000 people, across 35 cities worldwide and is now part of the WPP family. Our rapid growth continues to drive us forward making Hogarth an exciting place to work and a great place to achieve your career ambitions.
