Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Line of Business Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Responsibilities:
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Skills:
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Prioritization
- Problem Solving
- Account Management
- Analytical Thinking
- Coaching
- Written Communications
- Mentoring
- Research
- Result Orientation
Business Description:
The Error Control Team is responsible for processing trade corrections for Wealth Management offices, investment managers, and internal business units. The candidate will be responsible for processing trade corrections submitted by Branch Offices, internal business units, and external investment managers. The processor operates in a team environment to deliver sustainable results in line with team procedures and objectives. Trade corrections are processed on a first in, first out basis and involve submitting market orders to buy or sell securities to resolve errors. As market conditions fluctuate the result of an error may be a financial loss for the firm. In this role the employee will develop a strong foundational understanding of financial markets and learn control functions and risk-mitigation strategies.
The duties of this particular role include, but are not limited to:
• Process trade corrections and resolve inquiries in a timely manner
• Build sustainable relationships with internal and external partners
• Communicate effectively with teammates to achieve objectives
• Resolve open items in error accounts
• Provide outstanding personalized service
Required Skills:
• Collaborative mindset with ability to partner with support teams to resolve inquiries
• Intellectually curious with a desire to identify and implement innovative solutions
• Anticipates and proactively identifies and escalates potential risks
• Ability to operate in a multi-faceted environment while meeting strict deadlines
• Proficient in Microsoft Office suite of applications
• Flexibility to work an 8 hour shift, with an emphasis on New York Stock Exchange (NYSE) hours
• Minimum of 3 years financial operations experience
Shift:
1st shift (United States of America)
Hours Per Week:
40
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth.
Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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