Training Specialist II

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.  Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Training Specialist II

ACCOUNTABILITY STATEMENT
The Training Specialist II facilitates training programs, in support of organization’s mission and goals, such as new hire classes for branch and contact center employees. The role is responsible for keeping training materials up-to-date, and for creating instructor led training (ILT) events, assigning assessments, monitoring enrollments and verifying test scores in the VyStar Learning Center. In addition, they are expected to recommend training re-design alternatives and, on occasion, designing both traditional and e-learning modules under the supervision of VyStar’s Technical Training Manager. The Training Specialist II will partner with others in the department to mentoring and certify new Training Specialist IIs (via team-teaching and subsequent coaching) who are working toward becoming certified to solo-teach the above training programs. In addition, the Training Specialist II is responsible for directing the activities of the training participants within the physical or virtual classroom and are expected to travel or train offsite as business needs dictate. This position reports to VyStar’s Technical Training Manager and can expect the following mix of duties: Training Preparation and Facilitation (70%), Training Support & Design Projects (30%).

ESSENTIAL JOB FUNCTIONS

• Coordinates and conducts training classes and administers/monitors testing.
• Provides technical assistance (i.e. product and system assistance) to VyStar’s Technical Training Manger as required.
• Exercises leadership of trainees in training and training related activities.
• Counsels and disciplines trainees as needed.
• Facilitates adult learning exercises.
• Ensures training materials are available for training classes.
• Completes trainee evaluations on all trainees for applicable classes. The trainee evaluation will be provided to the trainee’s manager and also remain as part of the trainee’s permanent employee records.
• Assists in the collection of training needs analysis data, as required.                                                           
• May be called upon to work with other Training Specialists, VyStar’s Technical Training Manager and/or the VP of Organizational Performance and Development in the development/authoring/editing and maintenance of computer-based/e-learning modules, blended learning, and traditional classroom training courses.
• Provide up-training as required at branches (local and remote).
• Works with the other Training Specialists, VyStar’s Technical Training Manager and/or the VP, Learning & Development and other departments to fully understand changes in policies and procedures that might be relevant to existing or new training modules.
• Works with the other Training Specialists, VyStar’s Technical Training Manager and/or the VP, Learning & Development to ensure that the changes in policies and procedures developed by the respective departments are included in new training material.
• Updates all training materials as needed by applying Information Mapping methodology to VyStar procedures, VyGuide content and all training-related content.
• Performs other duties as assigned.
• Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
• Focus: Focus your full attention by carefully listening to and observing your client or member.
• Connect: Consistently be friendly and approachable.  Demonstrate you care.
• Understand: Listen empathetically and ask questions. (70%/30%).
• Counsel: Recommend solutions based on your client’s or member’s needs and objectives
• Advance: Ensure that member's expectations were exceeded. Verify necessary follow-up action.

JOB QUALIFICATIONS

Education & Experience

• Either a Bachelor’s degree in a business curriculum or a related field or 8 years of work experience is required.
• At least three years total experience in training facilitation for adult learners, both in person and in virtual classroom environments.
• Two years of supervisory experience is needed to manage classrooms.

Knowledge, Skills and Abilities

• Certification through a recognized training organization, such as ATD, in design and/or facilitation for the virtual classroom or demonstrate comparable prior work experience.
• Problem solving ability, strong verbal and written communication skill and an ability to work well with others are required.
• Strong ability to organize, handle frequent interruptions in work, facilitate events and work a flexible schedule is required, which might include overnight travel.
• Demonstrates proficiency in Microsoft Office Suite applications (i.e., Word, Power Point, Excel and Publisher) and e-learning authoring software, Storyline.
• Possesses the ability to successfully coordinate pre and post-training activities for training participants via the VyStar Learning Center.
• Knowledge of web-based training development is preferred.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening.  Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources