JOB DESCRIPTION:
MAIN PURPOSE OF ROLE
Responsible for supervising the operations of the contact center (Heart Failure Business).
MAIN RESPONSIBILITIES
-
Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirements according to terms of contracts.
-
Mainly in the implementation of work allocation and rosters for the Para-professional group.
-
Focuses on mentoring, coaching, and coordination.
-
Responsible for customer service activities including telephone and email.
QUALIFICATIONS
-
Graduate of a Bachelor's Degree
-
At least 10 years of work experience in Learning and Development; TNA/gap analysis
-
Strong communication skills
-
Background in healthcare/medical device is an advantage
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Customer Service
DIVISION:HF Heart Failure
LOCATION:Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Not specified
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
What We Do
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
