Training Account Manager

Description

Cellebrite is hiring a Training Account Manager. You’ll have the opportunity to work alongside our customers to drive training and adoption of Cellebrite solutions to establish our company mission. Working closely with diverse teams, you’ll enjoy the challenge of coordinating and scheduling training courses, enrolling and assisting students, while fostering strong, strategic relationships. Your role will be pivotal in end-to-end support of our training business in your assigned geographic region ensuring operational excellence and innovation, giving you a sense of accomplishment and pride in your contributions. Additionally, you’ll be part of a forward-thinking organization that values professional growth, offering you continuous learning opportunities and career advancement.

Responsibilities:

• Partnering with sales to support new business with current and prospective customers.
• Handling of customer leads and support cases within the company SLA (service level agreement) to increase training revenue.
• Management of an assigned geographic territory which includes end-to-end support of students during standard operating hours and all aspects relating to the delivery of Cellebrite-branded training.
• Generate quotes and process sales orders following the company commercial guidelines.
• Provide effective feedback to training services management regarding process and procedures.
• Attending daily/weekly mandatory meetings to collaborate with internal stakeholders.
• Prioritization of tasks to effectively complete all required job functions.
• Continuous visibility and comprehension of your Sales Force opportunity pipeline, Forecast, and course enrollment numbers.
• Meet required quarterly MBO’s for role. 
• Weekly review of territory backlog voucher report to prompt training enrollments and revenue recognition.
• Always exemplifies professionalism and works to become a trusted advisor to customers and partners.
• Occasional travel to conferences, training events or trade shows may be required.
• This is a Remote position working with clients in the US - West territory, Pacific timezone.

Requirements

• 3+ years of experience in the areas of training coordination, sales operations or customer service/success. 
• Proficiency in Salesforce.com 
• Strong written and verbal communication skills
• High attention to detail, problem-solving ability, and a proactive approach to work.
• Project management skills with the ability to proactively assess the current state of scheduled classes and communicate with management and outside entities to ensure smooth operation and flawless delivery of training programs of instruction.
• Familiarity with traditional and modern job training methods and techniques.
• Proven ability to complete full sales and deployment cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Ability to build and maintain effective relationships with internal stakeholders and external vendors.
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Personal Characteristics
None