Trade-in Operations Manager (all genders) - limited for 12 months

The Recommerce team operates within Zalando’s Emerging Proposition unit and is responsible for building and scaling Zalando second-hand solutions. Our unit is composed of two main propositions. With the Pre-owned Category, we offer buyers access to a selection of 250k+ items in like-new conditions at Zalando’s level of convenience. With our Trade-in service, we allow sellers to declutter their wardrobe fast and risk-free from gently worn pieces they no longer wish to wear. By being a part of the Recommerce team, you will be at the forefront of our endeavour to transform the fashion industry. Your contributions will be instrumental in shaping these propositions and making a significant impact on the way Zalando is planning to win in the second hand space.

You will be part of the Recommerce (Trade-in) Operations Team that is responsible for the inbound processes of our Pre-owned items. As a Trade-in Operations Project Manager, you will play a key role in delivering high impact Recommerce projects in collaboration with multiple internal and external stakeholders. You will also serve as a proxy to the team lead, facilitating smoother delegation of responsibilities across the team.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups 

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You'll be the Trade-in operations expert and go-to person for all logistical processes, from the physical flow to the systems behind them. With your in-depth knowledge of each step in the process, you'll anticipate needs as volumes grow, support teams in troubleshooting, and act as the bridge between the Recommerce business and the warehouse. You’ll facilitate information flows, assess test ideas, and foster Recommerce’s entrepreneurial mindset

• You'll own and oversee the day-to-day Trade-in operations for pre-owned items, ensuring smooth, efficient processes. You'll monitor key performance metrics to track success and guarantee that operational goals are met

• You'll improve and develop our quality standards for pre-owned items, taking ownership of training warehouse teams by collaborating closely with our onsite colleagues. You’ll consistently review and enhance our quality guides, keeping customer experience top of mind for both Trade-in and Pre-owned customers

• You'll identify opportunities for operational enhancements and drive smaller process improvements to support healthy Recommerce growth, ensuring that all operations remain sustainable and cost-effective

WE’D LOVE TO MEET YOU IF

• You have experience in operations, logistics, or a related field, ideally in a role focused on process management and cross-functional collaboration.

• You bring strong organizational skills and attention to detail, enabling you to manage complex inbound operations effectively.

• You work collaboratively across departments, coordinating with diverse stakeholders from warehouse teams to engineers to drive operational improvements.

• You possess a data-driven mindset, with a focus on optimization, cost efficiency, and scalability.

• You are passionate about sustainability and, ideally, have experience working with pre-owned items or similar processes.

• You communicate effortlessly in English and Polish; German skills are a plus

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review