Total Rewards Analyst (GBS)

About Us
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

About the role

Deliver Total Rewards HR services to the Convatec enterprise being responsible for the support and administration of Global reward programme, Global Recognition programmes and Annual survey submissions.

Key responsibilities

Implementing, Testing and Stabilizing Total Rewards Service Delivery

• Support the build of Total Rewards detailed processes (Local Work Instructions), technology and collateral (through knowledge transfer) to mobilize the Total Rewards service.

• Partner with colleagues in Total Rewards to build clear and consistent rules and guidance for the resolution of requests, so that the majority are resolved at first contact but recognizing what needs to be escalated and to whom.

• Support the build and operation of Total Rewards enrollment, review, submission and reporting calendars for all markets.

Service Delivery and Continuous Improvement

• Support colleagues in both HR and beyond to resolve queries about benefits, incentives, recognition and bonuses.

• Audit reward information held on Workday and work with colleagues to ensure corrections are made and maintained.

• Review the use of published Total Rewards information (policies, user guides and knowledge articles), and build and improve collateral to allow our colleagues to “self-serve” information about their incentives and benefits, quickly and easily and without the need to raise a request for help.

• Maintain benefit data, including recognition and incentive payments in relevant systems (Workday, payroll, etc).

• Work with your colleagues in the Finance team to manage vendor cost recharges as required; raise purchase orders for Reward spend in SAP.

• Partner with Regional Reward Partners to maintain an awareness of legislative and procedural changes to benefits, incentives and their taxation in the markets you are responsible for and work with Regional People Partners to implement any mandatory changes.

Requirements

• Bachelor’s degree.

• Minimum of 2 years of experience in Benefits (required).

• Strong Excel skills

• Vendor management experience, ideally benefit vendors (required)

• US & Canada/LATAM delivery experience (required)

• GBS experience (required)

• Advanced English level.

• Proficiency with related software tools including, but not limited to, Workday, SAP, Service Now (preferable).

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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

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