We create possibilities that move life and commerce forward
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Position Description:
- Hands on experience working on Transport Management Systems such as Manhattan TMS, OTM, Blue Yonder TMS.
- Responsible to handle day to day issues and concerns of critical customers and act as a POC/SME for those accounts
- Take accountability of any major/minor deployments for the customer accounts and do thorough impact analysis.
- Be aware of all the business processes and configurations for their customer accounts.
- Experience on working with JIRA/Salesforce ticketing tools.
- Lead weekly/biweekly customer calls for their accounts.
- Logical/effective Problem-solving approach.
- Able to resolve the issues within the SLA.
- Approachable for QAs for any critical issue for guidance.
Position Requirements:
- Bachelor’s degree in computer science or related field.
- Should have minimum 4+ years’ experience in working with TMS product.
- Sound business judgment, a proven ability to influence others, strong technical acumen, and strong analytical thinking skills.
- Have been a part of more than 1 full Implementation Projects (Preferably on Cloud)
- Strong oral and written communication skills and an ability to think clearly, analyze quantitatively, problem-solve, scope requirements / issues and prioritize.
- Experience on handling customers in SaaS Platform is good to have.
Committed to diversity and inclusion
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Top Skills
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
