Timekeeping Implementation Specialist

At Wipfli, people count
At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.
We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.
People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.
Job Overview:
HCM Implementation Specialists are responsible for assisting our customers with the design and implementation of their iSolved solution (e.g. payroll, time and attendance, benefits, HR and payroll business processes). As functional experts, they lead the customer in the build, testing and implementation of their SaaS software solution.
Responsibilities:

• Lead new customers through iSolved implementations, ensuring the customer's policies, employee data, payroll, and HR business processes are configured accurately.
• Assess client needs and recommend potential solutions.
• Partner with other teams to ensure all customer needs are delivered through an integrated implementation approach.
• Monitor the implementation process for potential issues and escalate issues as needed to ensure the customer's needs are met and the implementation process schedule is maintained.
• Prepare customers for post-implementation self-sufficiency by delivering iSolved system training as part of the implementation process.
• Contribute to the evolution and improvement of the implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.
• Build solution, customer and industry knowledge by leveraging the appropriate internal and external resources.
• Mentors junior team members, monitors work, reviews work and helps support their continuing education needs.
• Some travel (less than 10%) may be required.

Skillset:

• Demonstrated functional business process knowledge
• Excellent time management and organizational skills
• Demonstrated strong technical aptitude and capabilities
• Excellent written and verbal communication skills, including fluency in English
• Requires excellent interpersonal skills and the ability to deal with sensitive information
• Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
• Demonstrated passion for delivering an outstanding customer experience

• Software implementation experience, preferably in a SaaS environment.

Requirements:

• Associates degree or equivalent educational training
• 4+ years of experience in HCM implementation or a similar role.
• Proficiency in using iSolved or similar HCM software.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience with data migration and system integration.
• Knowledge of compliance and regulatory requirements related to payroll and HR.
• Ability to work independently and as part of a team.
• Strong customer service orientation and ability to build and maintain client relationships.

Tiffany Farnsworth, from our recruiting team, will be guiding you through this process. Visit her LinkedIn page to connect.
#LI-TF1 #LI-REMOTE
Additional Details:
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected]
Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $54,000 - $90,000, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.
Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.
Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location. Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process.