What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.
Job Responsibilities:
We are seeking a knowledgeable and detail-oriented individual to join our team as a Dayforce Time and Attendance System Support Specialist. In this role, you will be responsible for providing technical support and guidance to users of the Dayforce system throughout Canada and the US. You will act as the main point of contact for all time and attendance related system issues and inquiries, ensuring timely resolution and maintaining system integrity. Additionally, you will collaborate with cross-functional teams to implement system enhancements and updates.
The successful candidate will have previous implementation and/or support experience with the Ceridian Dayforce solution.
Your Responsibilities
- Serve as primary point of contact for Dayforce time and attendance related system issues, executing configuration changes and troubleshooting as necessary, in alignment with business requirements.
- Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution.
- Respond to user inquiries and tickets promptly and professionally, resolving issues in a timely manner.
- Collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates.
- Conduct system testing for new features, updates, and fixes, ensuring functionality and reliability.
- Maintain accurate documentation of system processes, procedures, and issue resolutions.
- Train end-users on system functionalities, best practices, and updates as needed.
- Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce
Who we are looking for
- Completion of a University Degree.
- Minimum 2 years of experience in providing technical support for HR/payroll systems, preferably Ceridian Dayforce.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues effectively.
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
- Proficiency in data analysis and reporting
- Understanding of HR, payroll and time operations and experience in employee data management
Your preferred qualifications
- Experience with Ceridian Dayforce is an asset
- Knowledge of how Workday HCM works with Dayforce is preferred
- Ability to prioritize workload, provide time-sensitive follow-up and resolutions in a fast-paced environment
- Ability to adapt to changing priorities and manage multiple tasks simultaneously
- Ability to manage confidential and sensitive employee information
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, SharePoint, etc.)
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Top Skills
What the Team is Saying
What We Do
We are a mobility company that innovates like a start-up and thinks like a technology company. This helps us anticipate change in one of the most complex industries in the world and respond quickly. We depend on a team of 171,000 dynamic, entrepreneurial-minded employees in an environment where great ideas flourish. Our presence spans 343 manufacturing operations and 88 product development, engineering and sales centers in 29 countries.
We understand that you need a career as unique as you are. Whether you want to advance your existing expertise or try something completely different, we are committed to your growth.
Why Work With Us
At Magna, our engineering team is advancing mobility for everyone and everything. Joining this team means being a part of the design, development, and manufacturing of the world’s most advanced mobility technology. Innovations that move families, shape communities, and improve lives. You can follow your passions and shape your own career path.
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Magna International Teams
Magna International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
