TII Technology Support II - Payment Testing Associate

Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in the TII Payments Technology Testing Team in the Corporate & Investment Bank line of business, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
• Effectively manage incidents , taking ownership until closure , providing regular updates and minimizing downtime/ disruption.
• Support start of day , end of day checks and any intraday checks.
• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of environments for anomalies and address issues utilizing standard observability tools (i.e. Geneos, Dynatrace, Splunk)
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

Required qualifications, capabilities, and skills

• Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Able to triage , debug and troubleshoot complicated distributed application requiring deep knowledge of running SQL queries , investigating log files using Unix command prompt.
• Experience working in a relational database environment (e.g. SYBASE, ORACLE, DB2). Oracle, SQL, Unix (commands, scripting ). ITIL Process knowledge.
• Able to take application support ownership of 7+ distributed applications.
• Working experience in one or more general purpose programming languages (Java, Python, Bash).
• Proficiency in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Geneos, Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Hands on experience working in K8s environment with expertise in running K8s command.
• Practical cloud native experience

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.