Salary: Starting at £30,000 plus a fantastic benefits package, read on to see more.
Start Date: June 30th
Do you have fantastic communication and influencing skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!
A chance to work in a hybrid way: Once you complete your training and can work independently, you can move to hybrid working. This will allow you more flexibility, as you will need to be in our office twice a week and work from home the rest of the time. You can always opt to work from the office more frequently if that suits you better.
Working Hours/Shift Patterns: The average working hours are 37.5 per week, following a 3-week shift rotation. Shifts are scheduled between 8am to 8:30pm from Monday to Friday, and 9am to 5:30pm on weekends. You will work 2 weekends out of every 3 weeks.
Location: Our fantastic Leicester office which is in the city centre and only a short walk from Leicester train station.
Training: You will receive 4 weeks of training. This will be hybrid with 2-3 days a week in the office.
We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We offer assistance not only to our customers but also to individuals who are not our customers and have been affected by an accident that was not their fault.
Your role:
As a member of a fast-paced team, you will be making outbound calls to non-fault third parties involved in accidents with our customers, offering them our services to address their vehicle damage and associated losses. The core of the role involves discussing the benefits of using Hastings Services to help them get back on the road as quickly as possible. This requires communicating confidently about our products, providing accurate information, and ensuring that all details are clear and easily understood.
Experience in claims intervention or sales is advantageous but not essential. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love you to still make an application.
What we offer:
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Other Benefits:
Flexible Working – We champion a hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.
Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
Please follow the below link for further details on what we offer:
https://www.hastingsdirectcareers.com/what-we-offer/an-inclusive-business
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
What We Do
Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention.
Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers.
A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues.
The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling.
Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.
