Testing Operations Manager

The Opportunity

Pillar4 Media is seeking a Testing Operations Manager to join its fast-growing team. 

As a member of the Central Testing team, you’ll work closely with senior leadership and other team members to develop and manage comprehensive testing processes for sleep products and partnerships. 

Pillar4’s mission is to help people live healthier lives with access to trusted resources, in depth product reviews & supportive communities. Our vision is to build the #1 content and commerce engine connecting consumers directly to the best brands in all four pillars of health and wellness: sleep, fitness, nutrition, and mental health.

What You’ll Be Doing

Reporting to the Central Testing Operations Lead, the Testing Operations Manager will:

• Create complete methodologies, testing processes, questionnaires, and testing playbooks for all partnerships that opt into centralized testing.
• Develop new testing processes for comprehensive evaluation of health and wellness products.
• Shepherd processes for set design, item ordering, set creation, and database creation.
• Work with heads of content to align on brand style, voice, and overall needs for each partnership.
• Help ensure timely ordering of proper product models, set items, and testing tools.
• Coordinate with set, content, and revenue leads to prepare for photoshoots.
• Continuously improve and increase the efficiency of the database, photoshoot, and testing processes.
• Schedule testing projects for brand partners and ensure visiting teams have all of the necessary tools for product/testing photoshoots and data collection.
• Help heads of content find diverse testers for each brand to ensure comprehensive product evaluations.
• Assess effective implementation of testing data across all P4 sites, evaluating against Google Helpful Content Update guidelines

What You Bring

• Bachelor’s degree in Business Administration, Operational Management or other related field or equivalent work experience of 3+ years
• 1-2 Years experience creating and developing functional strategy, processes, and methodologies for scale
• 1-2 years experience with database management and process improvement methodologies
• 1-2 years professional experience in project management
• Excellent organizational and multitasking skills
• Ability to collaborate effectively with cross-functional teams
• Strong communication and leadership skills
• Detail-oriented with a focus on quality and efficiency
• Ability to adapt to changing priorities and work under pressure
• Project management experience specifically in product testing environment preferred
• Experience in the sleep product industry or related fields is preferred
• Knowledge of set design and creation is a plus
• 2-3 years experience working with and/or developing content strategy would be preferred
• 2-3 years experience in affiliate marketing, search engine optimization, and revenue would be preferred

Physical Demands: Must be able to assist with lifting mattresses 120-160lbs; Required to stand, walk and sit; talk and hear, both in person and by telephone/video call; use hands to finger, handle or feel objects or controls. May need to reach using hands and arms. Not required to stoop, kneel, bend, crouch or lift objects.

What We Look For 

• Openness to feedback and collaboration: You’ll be working closely with folks across different teams, so you’ll need to be open to the process and accept feedback and critique.
• Strong communication skills: You’ll have the ability to build relationships with external stakeholders, report up to internal stakeholders, and foster strong alignment with your team.
• Alignment with Pillar4’s culture: We live by our values and expect our team to buy in. 
  • Act with focus
  • Get after it
  • Grow without limits
  • Build the team
  • Obsess Over Customers
  • Commit to Service
• Entrepreneurial spirit: Our team members act like entrepreneurs in that we are incredibly driven, agile, goal-oriented, and are always up for a challenge.

Why You Should Join Us

• Results: Pillar4 has built the #1 digital media company in the sleep health and hygiene space and is profitably expanding into fitness, nutrition, and mental health verticals.
• Stability: We are privately owned, have a holding period of ‘forever,’ and have significant cash to invest. 
• Exposure: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed hundreds of employees, and run campaigns with Fortune 500 brands.
• Market landscape: The $4 trillion health and wellness market is a highly relatable industry that is transforming. There’s no better time than now to be building a business in this space.
• Career growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
• Learning: We are a mighty team with subject matter experts in creative, branding, content strategy, SEO, paid media, and more. The opportunity to grow new skills and learn from smart people is endless.
• Impact-focused: Opportunities to take part in our quarterly initiatives with organizations like Beds for Kids and The Green Chair Project and help respond to the critical needs of our local communities.
• Fun: The team has a high bar for excellence but also a real interest in each other and making work fun.

The Package

Base salary and performance-based bonus commensurate with experience. At Pillar4, you’ll have access to competitive benefits, including health insurance, 401k, a monthly wellness stipend for house cleaning, gym membership, grocery delivery or massages, and cell phone reimbursement.

Who We Are

Launched in 2017, Pillar4 Media operates a portfolio of market-leading digital brands that help consumers make better purchasing decisions. Our vision is to help people live healthier lives with access to trusted resources, in-depth product reviews, and supportive communities. Our mission is to be the #1 content and commerce engine connecting consumers to the best brands in all four pillars of health and wellness: sleep, fitness, nutrition and mental health.

We also partner with the leading direct-to-consumer brands in our markets to grow their businesses online. Our current portfolio includes the following:

• Mattress Advisor, launched in 2017
• Mattress Nerd, acquired in 2018
• Sleepopolis, acquired in 2020
• Mattress Clarity, acquired in 2020
• The Fit House, launched in 2021
• Garage Gym Reviews, acquired in 2021
• Sleepyti.me, acquired in 2022
• Sleep Advisor, acquired in 2022
• BarBend, acquired in 2023
• Breaking Muscle, acquired in 2023
• Morning Chalk Up, acquired in 2023
• Partnerships with leading direct-to-consumer brands and media companies to grow their businesses.

Pillar4 has operations in Charlotte, Raleigh, Springfield and Austin with remote teammates stretching to Denver and Portland.

One Better Ventures (OBV) is an investor in Pillar4. OBV is a consumer-focused venture capital firm focused on creating sustainable businesses that do good in the world. OBV is led by the former management teams of Burt’s Bees and Seventh Generation.

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.