Telesales Vendor Manager

At Clover Health, we bring high-quality, affordable, and easy-to-understand healthcare plans to America’s seniors. We focus on preventive care and leverage data and technology from the Clover Assistant to empower physicians to make the best health recommendations based on our members’ complete health history—all with the lowest cost and the highest value.

As a Telesales Vendor Manager you will oversee and optimize the Telesales function at Clover. You are a self-starter with an entrepreneurial edge and a passion for selling, both in terms of the highest compliance standards as well as the ability to drive overall growth. You believe in using technology and data to drive your thinking around sales, productivity, and other key metrics.

As a Telesales Vendor Manager, you will:

• Oversee Clover’s Telesales program, which includes: 
  • Being accountable for Clover’s Telesales sales and retention goals
  • Managing our external Telesales partner and taking full ownership of their training and performance (including meeting Clover’s conversion rate and CAC targets)
  • Managing  staffing and headcount projections to ensure we are optimally staffed to hit projected sales targets, and compliance-based service requirements, and remain within budget
  • Leading and overseeing the development of reporting dashboards, and technology improvements within the CRM and telephony systems
  • Leading contract negotiations with any and all Telesales-related vendors
  • Performing silent monitoring of telesales reps, and generate report cards on a daily basis - with the goal of building a consistently high performing team
• Ensure all telephony is configured properly and operational
• Develop new processes as needed to effectively manage the inbound and outbound lead funnel, plus support Marketing and Sales to help grow our lead funnel by surfacing effective strategies for new lead gen activity
• Serve as the main feedback loop for all telephonic activity that Clover has with each market, sculpting the most efficient and financially sound sales strategy that uniquely fits this particular channel as well as the markets you serve
• Surface significant shifts or developments across the channel as well as key markets to sales team leadership, getting ahead of changes that may impact sales targets and performance

You will love this job if:

• You are comfortable with autonomy.
• You are a people person. You enjoy interacting and building relationships with different types of people every single day.
• You are passionate and mission-driven about improving the lives of Medicare eligibles in your community.
• You are a proactive communicator. You are clear, honest and timely in both written and verbal application.
• You have an insatiable curiosity and appetite to learn. You are always looking to improve experience, processes, and methods of execution.
• You have an entrepreneurial approach to work, always thinking critically when problem-solving.
• You are highly organized and have excellent time management skills.

You should get in touch if:

• You have 3 - 5 years of relevant experience with Medicare Advantage or Health Insurance.
• You have 2 - 4 years of experience managing a telesales team / vendor.
• You have a high level of relationship management experience.
• You prefer using & believe in the value of technology to track your sales funnel and inform your sales approach over time.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.