Telematics Product Executive

Telematics Product ExecutiveLondon - Hybrid (2 days a week in the office)Full Time or Part Time, Permanent Position

Let’s be brilliant for our customers

Join us as a Telematics Product Executive, where you’ll shape the future of connected insurance, drive innovation, and enhance customer experiences in a fast-evolving market.

About us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

What you’ll be doing

• Drive product innovation & process improvement – Use customer insights and market data to contribute to product enhancements and operational efficiency.

• Analyse market trends & strategy – Track developments in telematics and the UK motor insurance sector to inform product and pricing strategies.

• Lead incident management & risk mitigation – Identify and resolve product incidents, maintain audit-ready documentation, and ensure compliance with FCA and Consumer Duty requirements.

• Manage in-life product performance – Monitor performance, identify opportunities for improvement, and enhance customer outcomes.

• Engage with stakeholders – Collaborate with internal teams and external suppliers to deliver shared objectives and represent telematics in key meetings.

• Ensure regulatory & governance compliance – Keep documentation up to date and ensure all product governance and compliance requirements are met.

• Champion customer-centricity – Keep the customer at the heart of all decisions, ensuring products align with their needs and deliver brilliant outcomes.

What we’re looking for

• The ability to analyse data and translate it into actionable insights.

• Experience using tools like Excel, Tableau, or similar platforms for performance tracking and reporting.

• Stakeholder management skills, with experience collaborating across teams and influencing decision-making.

• Curiosity and a proactive approach to identifying opportunities for improvement and innovation.

• Knowledge of FCA regulations and Consumer Duty standards.

• Experience in the UK motor insurance market.

What we offer in return

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com

Together, we’re one of a kind

Hours: 35 hours (Monday to Friday - shift patterns can be discussed)

Closing Date: Thursday 06 March

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