TechOps Engineer (f/m/d)

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.

Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.

Our TechOps team is looking for a TechOps Engineer who’s hands-on, people-friendly, and excited to build the behind-the-scenes systems that keep everything running smoothly. If you're someone who loves solving problems, enjoys being the go-to person for tech challenges, and wants to make a real impact, you’ll feel right at home here. You’ll be part of a small, agile TechOps team, making sure our people, devices, and spaces are all set up for success. This role requires in-office presence 4 days a week in Berlin.

Your responsibilities

• Provide technical support to employees via ticketing systems, email, and in person

• Troubleshoot and resolve hardware, software, and network issues across Windows and macOS platforms

• Manage user accounts, permissions, and security settings in Google Workspace, or similar environments

• Maintain, configure, and deploy laptops, peripherals, and office equipment

• Support onboarding and offboarding processes, including device setup and access provisioning

• Maintain documentation of processes, troubleshooting steps, and asset inventory

• Escalate complex issues to appropriate internal teams or vendors

• Ensure compliance with internal security policies and IT best practices

About you

• Proven experience in IT support roles in fast-paced or high-growth environments, with good knowledge of access management, scripting and workflow automation. Experience creating automations in Jira (or other ticketing tools).

• Ideally have experience with JumpCloud or similar device management tools

• Fluent in English both written and spoken

In addition, here are the skills and attributes we are looking for:

• Supportive Problem-Solver: You’re the person others turn to when things break and you genuinely enjoy helping. You approach tech challenges with empathy and speed, solving issues in a way that builds trust and keeps teammates moving forward.

• Organized Operator: You stay on top of devices, tools, and access with methodical precision. You manage the moving parts of onboarding, offboarding, and asset tracking with structure, clarity, and attention to detail.

• Process Improver: You spot opportunities to make things smoother and more scalable, then act on them. Whether it’s automating a Jira flow or simplifying access requests, you bring structure to chaos through thoughtful system improvements.

• Reliable Technologist: You handle foundational tools like Google Workspace and JumpCloud with confidence, ensuring they work seamlessly for everyone. You take ownership of system administration and AV setups with consistency and care.

• Friendly Collaborator: You bring warmth and clarity to every interaction, especially when someone’s having a tech hiccup. You build strong relationships across teams by being approachable, responsive, and solution-focused.

About Moss

Moss is a SaaS scale-up founded in Berlin, with a team of 250+ people from 40+ nationalities in 6 offices across Europe. 

Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 3700 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement.

Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.

Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect:

• Top-of-market compensation package, including equity. 

• Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.

• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

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