Technology Support Lead

Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Employee Platforms Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities

• Lead a team of technologists that provide end-to-end application and support service delivery for the successful business operations of the firm
• Represent JPMorgan's Technology Platform in client-initiated projects and promote technology solutions related to employee products to key clients
• Act as the primary point of contact for technology-related service delivery for employee products in Korea to provide an easier, smoother experience in line with customers' expectations in regard to the level of service they receive, "obsess about the customer"
• Oversee new product deployment to clients, ensuring seamless integration and validation of end-to-end workflows
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Execute policies and procedures that ensure operational stability and availability with a strong focus on risk management

Required qualifications, capabilities, and skills

• Formal training or certification in Computer Science or Information Technology concepts and 5+ years of experience working with multiple technologies and complex, large scale, cross-functional project / production / service delivery and client support in large organizations
• Strong fluency in English and Korean to interact and communicate with various stakeholders in location and across regions
• Strong analytical skills and ability to prioritize tasks, handle multiple responsibilities, and work independently
• Ability to gather and analyze user feedback to drive continuous improvement in employee platform services
• Experience in leadership / people management / activities coordination and prioritization

Preferred qualifications, capabilities, and skills

• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience working with multiple technologies and complex, large scale, cross-functional project / production / service delivery and client support in large organizations in the financial services industry is preferred

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.