Technology Support Lead, Payments Technology

Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology, under the Payments Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Work as a face-off between APAC business stakeholders (Sales, Product, Operations and Client services) and technology teams
• Collaborate with Production Management teams across APAC branches and global Program Management Leads on Stability initiatives, stakeholder management.
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Required qualifications, capabilities, and skills
• Bachelor's Degree in Computer Science
• Formal training or certification on software engineering concepts and 5+ years of proven technology experience managing complex client demand, driving technology solutions and meeting business and client expectations in an Application Support role
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Possess technical skillsets such as Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra, monitoring tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka, MQ)
• Native level written and verbal communication in Bahasa as the successful candidate will be managing external / internal stakeholders in the local market.
Preferred qualifications, capabilities, and skills
• Possess good working knowledge in one or more general purpose programming languages and/or automation scripting
• Possess practical experience with public cloud, with AWS Certification as a plus
• Experience working in banking and payment domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system
• Collaborate with the ability to foster relationships effectively with diverse groups across geographies
• Possess the ability to multi-task, handling complex requirements and is adaptable
• Experience in Program management is preferred
• Flexibility to commit to weekend work where required
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.