Technology Support III -Troubleshooting & automation on public Cloud

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III in the Corporate Sector, AI/ML & Data Platforms, you will be tasked with ensuring the operational stability, availability, and performance of our production application flows. Your responsibilities will include troubleshooting, maintaining, identifying, escalating, and resolving any interruptions in production service for all internally and externally developed systems. Additionally, you will be expected to promote a culture of continuous improvement to guarantee a seamless user experience.
Job responsibilities:

• Provide resolution of all user and technology issues on the Production instance of the data solution application suite that involves tech troubleshooting on various systems and tools.
• Bring SRE mind-set to the application support Org. Follow 70-30 Prod Support & SRE hybrid model.
• Contribute on traceability and observability of the cloud based applications using CloudWatch and Datadog etc.
• Focus on Toil automation and Self-service tooling to avoid repetitive manual tasks.
• Support and Technology lifecycle management of the various Cloud and Linux based applications.
• Coordinate and execute all software deployments into Production environments with the help of automated CI/CD pipeline.' and 'Own major production incidents, working closely with other technology teams in order to resolve business-impacting issues
• Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
• Liaising with application development and infrastructure teams targeting on-going development, production activity and release management

Required qualifications, capabilities, and skills:

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• AWS/Cloud based monitoring
• Experience supporting AWS cloud based applications
• Python/Shell Scripting
• AWS services- S3, EC2, Glue, Apache Spark, Snowflake, Argo Workflows, RDS
• Application Performance monitoring tools : Datadog/Splunk/AppDynamic/Dynatrace/Grafana
• Schedulers - Glue/Bridge/Step/Control-M / Autosys
• Monitoring - Geneos, Datadog / CloudWatch

Preferred qualifications, capabilities, and skills:

• Strong written and verbal communication skills
• Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.
• Self-driven & proactive
• Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
• Prior knowledge in JAVA is a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.