Technology Support III - Quality Engineer - Payments Technology

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement through Quality Engineering.
As a Technology Support III team member in Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows through automated tooling and quality testing.
You will be a part of an agile team that works to enhance, design, and deliver the software components of the firm's state-of-the-art technology products in a secure, stable, and scalable way. You will be working on creating the functional test automation suite which helps in finding bottlenecks in the application. You should bring strong communication and comprehension skills and experience working in an Agile environment with continuous integration and delivery. You should be able to apply your experience to identify the right path forward, execute the next steps and get work done as an individual or as a team or with management support. You should be able to collaborate and work effectively in a team and across teams.
As a Quality Engineer, you'll apply your expertise to solving real world business problems through test automation, innovation, employing design thinking and agile methodologies, to ensure our products meet the market's evolving demands.
Job responsibilities:

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyse complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Design, develop and maintain automated test scripts for web and API applications.
• Collaborate with cross functional and business teams to understand application requirements and ensure comprehensive test coverage.
• Develop and maintain comprehensive documentation for automation script, framework and process.
• Carry out Functional testing for newly added features/functionalities.
• Closely work with Developers, BA and Product team to identify and address bugs and inconsistencies in software.
• Quickly learn and adapt in a dynamic environment, self-starter, be proactive, and able to manage multiple priorities and tasks in a dynamic environment..

Required qualifications, capabilities, and skills

• Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Strong Functional and Automation testing skills in both UI and API based applications.
• Practical experience in Test Automation using Groovy or Java, Selenium, BDD Cucumber and Database knowledge.
• Must have expertise in designing and building BDD/Cucumber Test Automation Framework.
• Integrate Automation suite with CI/CD pipeline and maintenance.
• Good exposure to tools like IntelliJ/Eclipse, Jenkins, Gradle, Maven, BitBucket/Git.
• Good experience in Agile methodology with test planning, test case creation, execution and defect tracking.
• Excellent problem solving, communication and collaboration skill to work effectively in multi-team environment.

Preferred qualifications, capabilities, and skills

• Experience with financial services systems, particularly Payments Technology
• Experience with one or more general purpose programming languages and/or automation scripting
• Good knowledge of industry-wide technology trends and best practices - public cloud

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.