Technology Support III, Production Management Markets Equities

Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support III within the Commercial and Investment Banking (CIB) Technology, Production Management Markets Equities team, your primary role will be to ensure the operational stability, availability, and performance of our production application flows. You will be instrumental in promoting a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, thereby ensuring a seamless user experience. Your specific duties will involve providing production support for cash equities trading application support in Japan, and assisting multiple trading desks including Electronic Client Services (ECS), Single Stock, Program Trading, Prime, Equity Derivatives and Futures & Options. This role offers a unique opportunity to gain experience in a highly dynamic trading environment, as you will work closely with the business desks to support DMA, algorithmic trading and high frequency trading business.
Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Manage and execute projects for production management and on platform improvement initiatives in Monitoring, Stability, Resiliency and Capacity
• Develop and utilize appropriate tools to improve operational efficiency and actively participate in a DevOps environment
• Engage actively with traders and support trading floor activities by promptly resolving production queries, requests, issues under a highly pressured environment
• Identify, communicate, diagnose, and resolve functional and technical incidents for business users
• Plan, review and execute regular application change releases into production environment and work closely with business stake holders, application developers and QA teams to minimize change related incident
• Conduct regular stability review with application owners and act as regional subject matter expert for assigned products and applications in cash equities trading

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science of equivalent
• Formal training or certification of 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• Strong knowledge of APAC Equities markets and electronic trading products and on FIX protocol and Order Management Systems
• Strong analysis, problem solving and investigation skills
• Excellent communication skills to confidently and clearly communicate at senior levels
• Proven solid experiences working in Linux/UNIX environment and the ability to program in scripting languages
• Fluency in Japanese Language is preferred as this role requires speaking with local vendors

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.