Technology Support III - Application Support

Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support III at JPMorgan Chase within the Corporate Technology , you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job responsibilities

• Executing standard software solutions, design, development, and technical troubleshooting
• Writing secure and high-quality code using the syntax of at least one programming language with limited guidance
• Design, develop, code, and troubleshoot with consideration of upstream and downstream systems and technical implications
• Apply knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
• Apply technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Release management and SDLC including experienced in Jules and Jenkins pipeline deployments.
• Provide primary infrastructure operational, optimization and engineering support for the on-prem, private and public cloud platform
• Follow processes to report defects, track and analyze the test results methodically and systematically so audit and lineage are always maintained
• Support Incident management and follow through to RCA finding and resolution. Requires diverse coordination skills
• Communicate effectively and work closely together with technology teams to deliver and support business aligned solutions

Required qualifications, capabilities, and skills

• Formal training or certification on Technology Support culture and principles concepts, with 3+ years of applied experience
• Proficient in site reliability culture and principles, with familiarity in implementing site reliability within an application or platform
• Proficient in at least one programming language, such as Python, Java/Spring Boot, or .Net
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
• Experience in observability, including white and black box monitoring, service level objective alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Familiarity with container and container orchestration technologies such as ECS, Kubernetes, and Docker
• Familiarity with troubleshooting common networking technologies and issues

Preferred qualifications, capabilities, and skills

• Good knowledge on cloud technology
• Experience in cloud computing, preferably with AWS

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.