Technology Support II - (Markets Credit)

Job Description
Credit Production Management Trade Management team is responsible for supporting all the internal technology STP platforms powering the Credit Trading business. This includes STP fix connectivity to external venues such as Bloomberg, Tradeweb, Market Axess, eTrading analytics, risk management, post trade and regulatory reporting. This role will be responsible for directly supporting Credit Trading, Middle Office & Operations with global counterparts on strategic improvement initiatives to evolve and enhance the capabilities of the team.
The role will work closely with Credit Production Management pre trade teams, as well as various other application development teams. Additionally, the successful candidate will get an opportunity to be involved in SRE/DevOps projects, automating manual tasks to improve the efficiency and effectiveness of the team.
Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively with global teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.
The role will require coverage on a shift basis. Weekend work will include short Start of day checks and ad-hoc basis firm wide events (Disaster Recovery testing, for example). Time-off-in-lieu will be given in such scenarios.
Responsibilities:

• Provide support to various trading desks, middle office and operations users and work on quick resolution.
• Identify and resolve any failed post trade failure scenarios.
• Manage and resolve any booking/static data, reporting failures from users.
• Identify and implement where possible automation of manual tasks.
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
• Build and drive adoption for greater self-healing and resiliency patterns
• Enthusiastic, self-motivated and inquisitive. Able to demonstrate a strong sense of ownership and personal accountability.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)

Qualifications:

• Minimum 5 years of working experience in Application support
• Bachelor's degree or equivalent experience in a software engineering discipline
• Previous experience working on a front-office aligned support team. Previous experience / product knowledge of Fixed Income/Credit business would be an added advantage
• Excellent verbal and written communication skills, to individuals of all levels and levels of technology competency
• Knowledge on Incident management, Change management and Problem management. ITIL certification would be an added advantage
• Knowledge of LINUX/UNIX operating systems
• Knowledge of scheduling tools (Autosys, Control M)
• Basic Cloud knowledge would be an advantage (AWS or Kubrenetes)
• Experience with database technologies, i.e., ability to query SQL
• Experience or knowledge of working in a DevOps / SRE model would be an advantage
• Knowledge of development tools (Jenkins, Git, BitBucket)
• Knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute, and storage systems)

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.