Technology Support Engineer

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.

The Role

We are looking for a Technology Support Engineer who will be responsible for supporting FPA’s retail experience initiatives by providing technical support for hardware, operating system, and key applications in global locations from Auckland. The role includes a continuous improvement aspect – the person in the role must be constantly looking for ways to improve the reliability and resilience of the solutions while working within agreed cost boundaries.

This role at FPA will include aspect of design and system configurations, documenting, and managing the installation of modern technology solutions. It also involves participating in strategic and operational projects. With a view of putting IT’s Customers interests across at all tasks preformed.

Supporting our retail experience initiatives will be the focus of the role, however if capacity allows it is expected that this role will participate in the general IT support functions provided by the Technology Support Team.

What you will be doing:

• Provides quality day-to-day outstanding service support for all applications, from investigation through to solution provision.

• Works either individually or in groups on the design, installation, and/or maintenance of existing or new systems.

• Personal responsibility to increase personal knowledge specialising in required areas.

• Provides consultative systems guidance to users in applying systems and solutions to business problems.

• Carries out needed analyses either pro-actively or in responses to user requests.

• Ensures regular reviews and maintenance of existing systems.

• Managing IT Vendor Relationships in relation to our retail experience.

• Owning the IT design with respect to hardware, operating systems, and application setup on in-scope solutions

• Develops user-level and technical requirements specifications for new systems or changes existing systems.

• Ensures documentation development and execution for procedures to use and/or support systems.

• Work with IT Management to ensure systems are in line with the overall IT Policies and standards

• Utilises a variety of different forums to effectively communicate to the target audience (e.g. written communications, formal meetings).

• Understands Health and Safety matters that relate to the role and manages daily activities to fully comply with all HSE legislation, regulations, and policies.

About you

The ideal candidate will be experienced in:

• Providing quality day to day outstanding service support for all applications from investigation through to solution provision

• Designing and implementing new network solutions and/or improving the efficiency of current networks

• Strong focus on attention to detail and accuracy with the ability to see the "big picture" anticipates "ripple effects" resulting from possible decisions or courses of action

What we offer

Along with a competitive salary, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover, access to our superannuation scheme, our subsidised staff café, and free car parking when you are on-site. 

All this, coupled with great leadership and backed by a world leading heritage brand that is consistently ranked as one of New Zealand’s most Trusted Brands… year after year.

https://www.trustedbrands.co.nz/

Please note that we have company closedown period from 21st December to 12th January 2025. We will start screening applications on 13th January 2025 onwards.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.