Technology Infrastructure Apprentice

Department environment 

Copper is expanding its Technology Operations function to accommodate the growth the business is currently undergoing. This is an exciting opportunity to join a growing team, working at the heart of transformation in financial services.

With this role there is an opportunity to create some good foundations and provide input to shape the day-to-day operational tasks for the role. 

This role is ideal for someone looking to start a career in IT, providing a solid foundation in various aspects of IT. Copper has an inclusive and collaborative culture, so people skills are just as valued as technical and a successful candidate will need to remain calm under pressure, be grounded, determined and resourceful. 

Key responsibilities

As an Apprentice Support Technician, you will be a key part of Technology Infrastructure Delivery team, responding to requests and providing general assistance within the office for anything IT related. 

Your experience, skills and knowledge

• Technical Support: Assist in setting up systems, providing support, and troubleshooting issues to ensure smooth operations. 
• Communication: Work both independently and as part of a team, communicating effectively with colleagues, customers, and clients.
• Security: Operate securely across all platforms, adhering to organisational guidelines and legislation.
• Problem Solving: Apply structured techniques to troubleshoot and resolve both common and non-routine problems.
• Performance Optimisation: Configure hardware and software to meet business requirements and optimise performance.
• Workflow Management: Prioritise tasks and manage workflow efficiently, even under pressure. 

 Desired Skills 

• Technical Knowledge: Understanding of networking, operating systems, cloud services, and IT security. 
• Analytical Skills: Ability to analyse problems and use appropriate tools for troubleshooting.
• Communication Skills: Strong written and oral communication skills, with cultural awareness.
• Organisational Skills: Ability to manage tasks and workflow effectively.
• Interpersonal Skills: Ability to work well with a range of internal and external stakeholders.

About the apprentice programme

• 24.000 GBP gross per year 
• 15 months programme 
• Programme: Level 3 Microsoft IT Support Technician
• School: Baltic Apprenticeships
• TBC start date  
• Opportunity to learn from experienced professionals
• Fantastic London head office working environment – Soho, Blockchain House
• 5 days in the office with possibility of WFH for your training.  

The benefits offered

• Holidays: 27 days per annum paid holiday, in addition to bank holidays
• Years of Service Days: Employees are awarded one additional day of paid time off per year of service (up to three years)
• Vitality Health:
  • Medical Insurance: Copper provides all employees with individual cover. Medical history is disregarded, and a 24/7 virtual GP is available (£100 excess per person per year)
  • Dental Insurance: Comprehensive dental cover for preventative, restorative and emergency treatment
  • Audiology Cover: Employees can claim back up 80% of costs, up to £300, for any hearing tests or hearing aids
  • Optical Cover: £500 optical cover (through Vision Express) or 80% reimbursement up to £300 for any other optician
  • Menopause Support: Unlimited support for those experiencing symptoms of the menopause, such as video consultations with a dedicated menopause practitioner
  • Vitality services also include an additional £100 for minor diagnostic tests and private prescriptions, including home diagnostics
  • Headspace - Copper's policy provides all employees with a free Headspace subscription. Headspace provides great resources to manage stress, improve sleep, meditate and enhance mindfulness
  • Discounts and free benefits - the Vitality programme has been designed for preventative care to encourage members to improve their overall health and will reward those for doing so. Employees can access additional benefits such as 50% off running shoes, discounted health screenings, 50% off at Nuffield Health or Virgin Active gyms and much more
• Home Working Energy Support Scheme: to combat energy prices increasing globally, Copper will provide you, in addition to your salary, with a monthly top-up of £60 or £75 (subject to your energy supplier)
• Pension up to 10% matched contribution to our company pension scheme via Smart Pensions
• Cycle to Work
• Life Insurance cover: Four times your base salary
• EAP: access unlimited mental health consultations and contact a 24/7 confidential helpline for emotional support
• Sponsored Learning and Development opportunities
• Regular company events and social activities

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.