Technical Writing Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Summary:

An Arena Technical Writing Specialist combines the traditional responsibilities of a technical writer, crafting clear and concise documentation for online products and APIs with those of a UX writer, enhancing user experiences for an application used by engineers, product managers, and quality assurance professionals worldwide. Your expertise in UX writing will improve user interfaces and error messages while you also author detailed release notes and create graphic tour documents with high-definition screenshots. Collaboration with various teams will be essential to identify and address documentation gaps, ensuring comprehensive and user-friendly resources.

As part of your job, you will:

• Craft clear and concise technical documentation for online products and API documentation, ensuring accuracy and ease of understanding.
• Develop user-friendly UX writing for error messages and user interfaces, providing clarity and enhancing the user experience.
• Author detailed release notes validated by our validation team, ensuring accuracy and completeness.
• Create graphic tour documents using high-definition screenshots to guide users through new features and updates visually.
• Collaborate with designers, product managers, engineers, and QA to craft thoughtful and effective UX writing.
• Collaborate with customer success coaches, technical support, sales, and product managers to identify and address gaps in documentation, ensuring comprehensive and user-friendly resources.
• Collaborate with product managers, in-house videographers, and engineering teams to develop content for artificial intelligence and multimedia platforms, creating resources that help users succeed with our application.
• Assist localization teams in explaining industry terms to an international audience, ensuring clarity and consistency across all regions.
• Manage PRDs, Bugs, and Improvements assigned through JIRA, author risk assessments, and successfully resolve and close cases, ensuring thorough documentation and effective UX craftmanship.

Requirements

• BA/BS degree, UX Writing degree/certificate, or equivalent practical work experience.
• Proficient in English with excellent grammatical and editorial skills.
• Proficient in XML/DITA authoring, Markdown authoring, and MadCap Flare or equivalent for creating and managing high-quality technical documentation.
• Experience with JIRA, Salesforce, Productboard, Postman, Figma, or equivalent tools to manage and document tasks, projects, and workflows effectively.
• Familiarity with revision control systems and experience with Git, GitHub, GitLab, or equivalent tools.
• Ability to thrive in a fast-paced environment, adapting easily to changing project requirements and schedules.
• Proven ability to plan and execute projects from concept to release under strict deadlines and evolving conditions.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."