Technical Writer

Founded in 2012, H2O.ai is the forefront of the AI movement to democratize Generative AI. H2O.ai's open-source Generative AI and Enterprise h2oGPT, combined with Document AI and the award-winning autoML Driverless AI, have transformed more than 20,000 global organizations and over half of the Fortune 500 and household brands, including AT&T, Commonwealth Bank of Australia, Chipotle, ADP, Workday, Progressive Insurance, and AES.
Our "AI for Good" program supports nonprofit groups, foundations, and communities in their efforts to advance education, healthcare, and environmental conservation, including identifying areas vulnerable to natural disasters and protecting endangered species.
We have a vibrant community of two million data scientists worldwide and aim to bring together the world's top data scientists with customers to co-create GenAI applications that are usable and valuable by everyone. Business users can. now leverage the power of LLMs to enhance productivity with enterprise applications.
H2O.ai is a Visionary in the 2024 Gartner® Magic Quadrant™ for Data Science and Machine Learning Platforms. We are the only provider in the market to offer both Predictive AI and Generative AI on premise and air gapped, in addition to supporting all cloud environments
About the Technical Documentation Team
Our documentation team is at the forefront of innovation, leveraging Generative AI to revolutionize documentation. We are looking for a skilled Technical Writer who can harness the power of AI tools to create clear, comprehensive, and engaging technical content for our customers, developers, and internal teams.
About This Opportunity
As a Technical Writer specializing in Generative and Predictive AI, you will be responsible for creating and maintaining high-quality documentation for our products and services. You will work closely with engineers, product managers, and AI specialists to streamline documentation workflows using AI-powered tools. Your role involves not just writing but also optimizing content generation through AI-driven processes and tools.
This position is remote and can be located anywhere in Canada.
What You Will Do

• Develop, write, and edit technical content, including user guides, API documentation, knowledge base articles, and troubleshooting guides.
• Utilize Generative AI tools to automate, refine, and enhance technical documentation workflows.
• Collaborate with product teams to understand technical concepts and translate them into user-friendly content.
• Implement AI-generated content responsibly, ensuring accuracy, clarity, and compliance with company standards.
• Continuously evaluate and integrate emerging AI technologies to improve documentation efficiency.
• Maintain and update existing documentation to reflect product changes and enhancements.
• Conduct usability, understandability and acuracy  testing of existing documentation and gather feedback to improve documentation quality.
• Have a keen consistent mindset for improvement and efficiency.

What We Are Looking For 
 

• Bachelor's degree in Technical Communication/Documentation in English, Computer Science, Engineering, or a related field.
• 1+ years of experience in technical writing, preferably in software or technology-related fields.
• Experience using Generative AI tools (e.g., h2ogpte, ChatGPT, Claude, Bard, or other LLMs) for content creation and automation.
• Exposure to  proficiency in writing API documentation, user manuals, and technical specifications.
• Familiarity with markup languages like Markdown, AsciiDoc, or reStructuredText.
• Knowledge of documentation tools such as Confluence, Git, or static site generators.
• Ability to work independently and collaborate effectively with cross-functional teams that are geographically dispersed.
• Keen mindset to getting things done.
• Able to adapt to changing requirements and deadlines.

How to Stand Out From the Crowd 
The following extra skills are an added advantage but are optional:
 

• Experience with Python scripting and Jenkins CI
• Understanding of AI and machine learning concepts.
• Proficiency in version control systems (e.g., GitHub, Bitbucket).
• Experience with automated documentation generation frameworks.

Why H2O.ai?
 

• Market Leader in Total Rewards
• Remote-Friendly Culture
• Flexible working environment
• Be part of a world-class team
• Career Growth

If you are passionate about technical writing and excited about leveraging Generative AI to redefine documentation, we’d love to hear from you!
H2O.ai is committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age, disability status or any other legally protected basis.
H2O.ai is an innovative AI cloud platform company, leading the mission to democratize AI for everyone. Thousands of organizations from all over the world have used our cutting-edge technology across a variety of industries. We’ve made it easy for people at all levels to generate breakthrough solutions to complex business problems and advance the discovery of new ideas and revenue streams. We push the boundaries of what is possible with artificial intelligence. 
H2O.ai employs the world’s top Kaggle Grandmasters, the community of best-in-the-world machine learning practitioners and data scientists. A strong AI for Good ethos and responsible AI drive the company’s purpose.
Please visit www.H2O.ai to learn more.
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