Technical Writer

Who we are...

Connecting people in a more meaningful way is not just what BombBomb’s software delivers — it’s what drives our teams every day. Through simple, personal video, we aim to rehumanize communication. Our team is resourceful and intelligent. Competitive and collaborative. Fun-loving and tenacious. We’re close-knit and love adding new talent to the mix. If you are seeking a dynamic workplace and new challenges, we want to hear from you!

Work Location:

You must live in one of the following US States to be considered for this position: Colorado, Florida, Maine, Maryland, Michigan, Missouri, Texas, Utah, Virginia, or Wisconsin.

Who we're looking for...

We are looking for a detail-oriented technical writer to develop and maintain product documentation that supports both external customers and internal stakeholders. This includes product walk-throughs using visuals and videos for non-technical audiences, in addition to technical documentation that details step-by-step instructions on how to set up and use various outside integrations with the BombBomb platform. You will collaborate closely with product management, engineering, customer support, customer success, and sales to ensure all documentation meets all organizational goals and meets customer needs. 

What you will do: 

• Create and maintain end-user documentation, API documentation, integration guides, release notes, FAQs, quick-start guides, knowledge-base articles, and internal team documentation, such as training materials and process workflows.
• Partner with product management, product marketing, engineering, design, and other internal teams to gather detailed information and ensure the technical accuracy of content.
• Regularly update documentation as new features and other product changes are released and based on customer feedback regarding ease of consumption. 
• Create supporting visuals, such as diagrams, screenshots, workflow charts, and videos to enhance understanding,
• Assist internal teams by developing training and onboarding materials that enable effective team operations and product utilization. 
• Create Instructional videos and multimedia content.

Our ideal candidate will be or have…

• 2+ years of technical writing experience, preferably for a SaaS product that integrates with many other platforms.
• Experience with Notion and Scribe
• Familiarity with Agile development methodologies.
• Technical acumen and demonstrated ability to understand and explain software systems and workflows.
• Knowledge of user-centered design principles for documentation. 
• Strong interpersonal skills with experience working across cross-functional teams. 

Compensation:

The salary range for this position is $45,000 - $65,000 annually. Final compensation for this role is determined by a variety of factors, such as a candidate's relevant work experience, skills, certifications, and geographic location.

BombBomb Benefits Package Includes...

• Excellent Medical, Dental and Vision Benefits for you and your family
• Flexible Paid Time Off program
• 9 paid holidays
• 401k Plan with employer match
• Mental Health Days - First Friday of every month off
• Monthly Internet stipend
• New Hire Home Office set-up bonus
• Annual Education / Development for your career growth

BombBomb's success in rehumanizing the planet depends on our ability to foster a diverse, equitable, and inclusive work environment. We are committed to attracting, retaining, and growing a diverse workforce where people from all backgrounds can feel empowered to bring their whole selves to work, and contribute their best work. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran, and disability status. BombBomb is an equal opportunity employer that welcomes everyone to our team.