VetsEZ is seeking a remote Technical Writer to be a part of a team supporting the Department of Veterans Affairs. This candidate will work closely with the development teams and support the deployment, management, and extension of knowledge management programs. The ideal candidate will have both a technical background and the proven ability to deliver high-quality technical documentation.
Responsibilities:
- Create, edit, and coordinate highly complex IT-related documents, including presentations, manuals, reports, policies, procedures, and specifications.
- Develop and distribute communications related to core functions, such as product releases and process or policy changes.
- Edit documentation for style, clarity, consistency, and compliance with customer guidelines.
- Research complex technical concepts to create and update technical documents, workflows, and user manuals.
- Conduct interviews with technical staff to gather information for accurate and comprehensive documentation.
- Strategically document, communicate, and train processes to integrate them into the organization’s culture of people, processes, and technology.
- Provide feedback on draft documents and participate in documentation review sessions to ensure quality and accuracy.
- Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.
Requirements:
- Bachelor's degree in English, journalism, computer science, or related discipline.
- 5+ years of experience working in technical writing.
- Ability to interface with technical staff and end-users to understand functional requirements to develop processes and procedures.
- Experience and understanding of good documentation practices and proficiency with core Microsoft software/systems such as Word, Excel, Project, SharePoint, PowerPoint, etc.
- Experience with Change Management functional, regression, performance, etc.
- Experience with all phases of the System Development Life Cycle (SDLC), mainly creating User's Requirements Document and translation into Functional Requirements Document and Design Document (when applicable).
- Demonstrated experience in the development and maintenance/update of technical documents needed for developers to start coding, distribution of final codes, training guides, and physical training for code deployment.
- Previous software development experience.
Additional Qualifications:
- Experience working with Department of Veterans Affairs (VA) or other federal agencies.
- Experience in SAFe/Agile Software Development.
- Ability to work effectively in a multi-stakeholder and DevSecOps environment.
- Ability to obtain a government clearance.
- Technical Writing experience within the Healthcare Industry is a plus.
Benefits:
- Medical/Dental/Vision
- 401k with Employer Match
- PTO + Federal Holidays
- Corporate Laptop
- Training opportunities
- Remote Opportunity
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Sorry, we are unable to offer sponsorship at this time.
What We Do
VetsEZ is a digital services firm with expertise in the rapid delivery of modern, user-centric, and data-driven digital solutions that helps the federal government serve our people better. We accelerate the missions of our federal partners through human-centered design (HCD), DevSecOps practices, and automation and by leveraging the power of artificial intelligence, machine learning, and cloud computing in public and private clouds.
VetsEZ is a mature Service-Disabled, Veteran-Owned Small Business (SDVOSB), appraised at CMMI-DEV L3 and certified as an ISO 9001, ISO 20000-1, and ISO 27001 company. VetsEZ is a prime contractor on VA T4NG, NITAAC CIOSP3, SEC OneIT, and GSA MAS.
