At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
F5 optimizes, secures, and manages applications across multi-cloud environments, offering SaaS-based solutions for enhanced performance and security. As a Technical Content Creator for web based technical knowledge platform, you will craft engaging and informative content that enhances the understanding and usability of F5’s multi-cloud solutions. Your job is to work with technical experts to make clear, simple, and easy-to-use materials that help improve, protect, and manage applications. By ensuring content is accessible and relevant, you will play a crucial role in empowering users and driving the success of F5’s SaaS-based offerings.
Qualifications
- Experience in crafting technical documentation for SaaS solutions, particularly in networking, application security, and application management
- Understanding of 'Document as Code' methodologies and their application in technical writing
- Proficiency in using GitLab for version control and collaboration on technical documents
- Skilled in editing and formatting documents using Markdown
- Ability to create and integrate multimedia elements, such as images and videos, to enhance the clarity and engagement of technical content
- Strong analytical and problem-solving skills to accurately convey complex technical information
- Excellent written and verbal communication skills to collaborate effectively with cross-functional teams
- Experience with multi-cloud environments and the ability to explain related concepts to a technical audience
- Commitment to maintaining high standards of accuracy and consistency in all technical content produced
- Adaptability to work in a fast-paced environment and manage multiple projects simultaneously
Responsibilities
- Develop and maintain high-quality, technical content for F5’s web-based knowledge platform, focusing on application optimization, security, and management in multi-cloud environments
- Create detailed, step-by-step guides, tutorials, and how-to articles to assist users in effectively utilizing F5’s SaaS-based solutions
- Collaborate with product managers, engineers, and customer support teams to ensure content accuracy and relevance to user needs
- Research and stay updated on the latest trends, technologies, and best practices in application delivery, cloud computing, and cybersecurity to inform content creation
- Produce engaging and user-friendly content, including videos, infographics, and interactive elements, to improve user understanding and engagement
- Conduct regular content audits and updates to ensure all information remains current and aligned with F5’s product offerings and market changes
- Optimize content for search engines (SEO) to improve visibility and accessibility for F5’s target audience
- Collect and analyze user feedback to identify areas for content improvement and to guide the development of new content
- Participate in the planning and execution of content marketing campaigns to promote F5’s technical resources and solutions
- Support the creation of technical documentation, such as user manuals, API references, and release notes, to complement the web-based knowledge platform
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].
Top Skills
What We Do
F5 application services ensure that applications are always secure and perform the way they should—in any environment and on any device.
F5 (NASDAQ: FFIV) powers applications from development through their entire life cycle, across any multi-cloud environment, so our customers – enterprise businesses, service providers, governments, and consumer brands—can deliver differentiated, high-performing, and secure digital experiences.
