Technical User Support Analyst (100%)

Posted Yesterday
Be an Early Applicant
Lausanne, Waadt
Entry level
Healthtech
The Role
As a Technical User Support Analyst, you will provide technical support for PC and manufacturing systems, expertly troubleshoot and maintain hardware and software, and collaborate with manufacturing leaders and IT teams. You will manage hardware deployments, document system configurations, and enhance user experience in a fast-paced environment.
Summary Generated by Built In

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

  • Deployment, installation of hardware (PC’s) in the manufacturing clean room.

  • Configuration of the manufacturing pc’s running Windows 10.

  • Maintaining, analyzing, and troubleshooting software and computer peripherals as needed during the upgrade.

  • Set up, configure and add all required hardware during upgrade.

  • May Document testing and maintenance of system updates, modifications, and configurations.

  • Act as a liaison between Manufacturing leaders and the local IT Team.

  • Able to perform in a fast-paced environment.

  • Provides technical support to users for either PC, server or mainframe applications and hardware.

  • Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.

  • Interacts with network services, software systems engineering and/or applications development in order to restore service

  • Recommends systems modifications in order to reduce user problems.

  • Acquire and maintain knowledge on IT services and solutions that customers use.

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Established and productive individual contributor.
Works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments.
Contributes to the completion of project milestones.
May have some involvement in cross functional assignments.

Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex.
Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence: Communicates primarily and frequently with internal contacts.
External interactions are less complex or problem solving in nature.
Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.

Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.

Required Knowledge and Experience: 

  • Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.

  • Experience in Microsoft Win7 & Win10 OS

  • Knowledge in PC deployment

  • Technical knowledge in computer hardware and peripherals

  • Advanced knowledge of French and English languages (B2 - C1 levels)

  • IT Technician Diploma ES a plus

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here  
 

Top Skills

Microsoft Win10
Microsoft Win7
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Minneapolis, MN
80,303 Employees
On-site Workplace

What We Do

Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions.

Since our beginning, 60 years ago, our Mission has remained the same: to alleviate pain, restore health, and extend life for people around the world. The Mission is our ethical framework and inspirational goal guiding our day-to-day work. It reminds us that our efforts are transforming millions of lives each year.

To meet the needs of patients and healthcare professionals around the globe, we operate from more than 370 locations in approximately 160 countries.

Similar Jobs

Nexthink Logo Nexthink

Senior/Principal Product Manager

Artificial Intelligence • Big Data • Information Technology • Software
Lausanne, Waadt, CHE
1051 Employees

Nexthink Logo Nexthink

AI Engineer/Researcher Intern

Artificial Intelligence • Big Data • Information Technology • Software
Hybrid
Lausanne, Waadt, CHE
1051 Employees

Nexthink Logo Nexthink

Data Analyst/ML Engineer Intern

Artificial Intelligence • Big Data • Information Technology • Software
Hybrid
Lausanne, Waadt, CHE
1051 Employees

Nexthink Logo Nexthink

Junior AI Engineer

Artificial Intelligence • Big Data • Information Technology • Software
Hybrid
Lausanne, Waadt, CHE
1051 Employees

Similar Companies Hiring

Zealthy Thumbnail
Telehealth • Social Impact • Pharmaceutical • Healthtech
New York City, NY
13 Employees
Cencora Thumbnail
Pharmaceutical • Logistics • Healthtech
Conshohocken, PA
46000 Employees
Stepful Thumbnail
Software • Healthtech • Edtech • Artificial Intelligence
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account