Documentation Manager, Technical Content Experience

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

The Technical Training Standards Manager will develop and manage standardized technical training programs for Serverfarm's global data center operations teams. This role creates the framework, content requirements, and standards for training that will be executed by third-party providers. You'll collaborate with operations experts, design teams, and vendors to create comprehensive training curricula that align with both current operational needs and future growth plans.

Key Accountabilities

• Design standardized technical training curricula for data center operations staff at all experience levels
• Identify training gaps and develop content specifications to fill those gaps
• Source and manage third-party vendors for training content development and delivery
• Create clear training standards that can be implemented across global locations
• Collaborate with HR to ensure training programs complement existing initiatives without duplication
• Work with design and technical teams to incorporate training needs for new data center facilities
• Develop and maintain a syllabus library and training content repository
• Create RFPs/RFQs for vendor selection and evaluate responses
• Monitor training effectiveness through performance metrics and feedback

Required Skills

• Bachelor's degree in technical field, education, or equivalent experience (military technical training experience is ideal)
• Experience in facilities management, data center operations, or similar technical environments is strongly preferred
• 3+ years of experience in technical training development or curriculum design
• Working knowledge of mechanical and/or electrical systems concepts sufficient to effectively communicate with SMEs and translate technical requirements into training content
• Proven ability to translate complex technical concepts into clear training materials
• Strong project management skills with ability to manage vendor relationships
• Excellent communication skills for working with diverse stakeholders

Desired Skills

• Understanding of mechanical and electrical systems relevant to facility operations
• Technical/vocational training methodologies
• Knowledge of adult learning principles and instructional design methodologies

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.