Technical Training Specialist

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.

• Make it about others. We do what's best for our customers and collaborate to drive progress. 

• Make it happen. We work with intention toward a common purpose and forge ways forward together. 

• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Technical Training Specialist (Instructional Design)

LOCATION

This position is available to Virginia residents of Richmond or Lynchburg, Virginia hybrid in-office applicants or remote applicants residing in other parts of the state of Virginia.

*Hybrid in-office would be required if you reside within 50 miles of our Richmond or Lynchburg, VA office.

YOUR ROLE
As a member of the broader Human Resources team, you’ll help create the culture and associate experience that enables and inspires us to do our best each day in serving our customers, communities, and each other—now and in the future.
We are seeking a highly motivated and creative individual to design engaging content for learners across our organization. You will be expected to help shape the future of Genworth through memorable learning experiences that will be measured by knowledge transfer and results. The role will have curriculum design responsibilities including presentations, participant guides, job aids, communications and eLearning. In addition, Instructional Designers may be required to facilitate on an as-needed basis.
What you will be doing

The Technical Training Specialist (Instructional Design) will work to understand and design on-going training requirements. Primary responsibilities include, but are not limited to:

• Works with department leadership, subject matter experts and the Instructional Design Manager to develop outstanding learning solutions

• Utilizes ADDIE as well as other Adult Learning Methodologies to build effective learning experiences that enable adult learners to improve job performance

• Builds productive relationships that deeply integrate business knowledge and metrics with learning objectives and performance expectations

• Creates robust, blended learning solutions through a variety of instructional strategies such as job aids, professional curriculum, simulations and technology-based methods

• Utilizes effective project management skills to develop timelines, communicate progress, coordinate resources and seamlessly implement learning solutions

• Creates and maintains professional, well-designed training materials

• May facilitate training classes up to 50% to include products, systems, processes, and operational techniques

• In every interaction, advises, consults and educates to listen and proactively seek opportunities to solve business challenges

• Creates an engaging classroom environment and appropriately manages throughout training

• Uses classroom tools appropriately, providing real life examples

• Maintains dignity of students at all times

• Coaches trainees to find answers instead of giving the answer

What you bring

• Proficient computer skills, including Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, OneNote)

• Excellent written and verbal communication skills

• Ability to maintain a positive demeanor and demonstrate professionalism while managing multiple responsibilities and projects under pressure

• Strives to build effective relationships with students and stakeholders (SMEs, hiring managers, leaders, etc.)

• Ability to facilitate to individuals or groups

• Demonstrated interpersonal and customer service skills that will be used in dealing with employees seeking help, training program participants and fellow team members

• Demonstrated experience interacting with operational areas in gathering, documenting and creating training solutions for business problems/challenges

• 2-3 years of instructional design experience preferred

• Experience in Storyline, Camtasia and other tools used to develop online learning

• Insurance industry knowledge; LTC Customer Service knowledge preferred

• Bachelor’s Degree or equivalent work experience preferred

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives

• Comprehensive Healthcare Coverage

• Multiple 401(k) Savings Plan Options

• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

• Disability, Life, and Long Term Care Insurance

• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

• Caregiver and Mental Health Support Services

ADDITIONAL
The base salary pay range for this role starts at a minimum rate of $67,000 up to the maximum of $92,400. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 7% of your base compensation.  The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.